A customer is not one record in appliance repair; a household is a washer, a dryer, a refrigerator and a range, each with its own age, its own brand and its own history of being fixed. When somebody rings about «the washer again», the useful question is which washer, what was done to it in March, and whether the part that went in then is still under warranty. Neuron keeps brand, model and appliance type as fields, the diagnosis and service fee on each visit, the parts ordered against the job, and the return visit attached to the same history — so a repeat call is a continuation, not a fresh start.
What an appliance record holds
The same free CRM, booking, dispatch and technician portal — see the full feature list.
What happens after the call
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Customers, jobs, scheduling, technician app.
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Appliance Repair CRM FAQ
Why keep the model number on the record?
Because it decides the part, and the part decides whether the job takes one visit or two. A record that only holds a name and an address sends the technician out to find out what they could have known before leaving.
How are several appliances at one address handled?
Each machine keeps its own history under the same customer, so «the fridge is doing it again» resolves to a specific unit with a specific past repair, not to a pile of visits at an address.
Does it track the part that was fitted?
The parts order is tracked against the job it belongs to, and the return visit that fits it is part of the same job. When the same symptom comes back, the previous part and date are on the record.
Can I import my customers?
Yes — the CRM is free forever, so you can move customers and history in and keep working. You start paying only when you switch on a pay-as-you-go AI service.