For a small appliance repair business, the owner or dispatcher needs the machine history without digging through texts and invoices. A household is a washer, a dryer, a refrigerator and a range, each with its own age, brand and repair history. When somebody rings about «the washer again», the useful question is which washer, what was done to it in March, and whether the part fitted then is still under warranty. Neuron keeps brand, model and appliance type as fields, the diagnosis and service fee on each visit, the parts ordered against the job, and the return visit attached to the same history — so a repeat call is a continuation, not a fresh start.
Free Appliance Repair CRM + free Appliance Repair website. Forever.
Run customers, jobs and your website for $0. Add AI receptionist, dispatch and automation when you're ready.
What an appliance record holds
The same CRM, booking, dispatch and technician portal — see the full breakdown.
What happens after the call
Free CRM forever
Free basic website with a verified customer-owned domain. Core: $0 forever.
Business Core from $99/mo
AI receptionist included with Business Core. Business phone, booking and dispatch are part of the Business Core platform.
Current Business Core tiers
Copper $99/mo · Silver $299/mo · Gold $999/mo
Appliance Repair CRM FAQ
Why keep the model number on the record?
Because it decides the part, and the part decides whether the job takes one visit or two. A record that only holds a name and an address sends the technician out to find out what they could have known before leaving.
How are several appliances at one address handled?
Each machine keeps its own history under the same customer, so «the fridge is doing it again» resolves to a specific unit with a specific past repair, not to a pile of visits at an address.
Does it track the part that was fitted?
The parts order is tracked against the job it belongs to, and the return visit that fits it is part of the same job. When the same symptom comes back, the previous part and date are on the record.
Is this appliance repair CRM built for a small shop or solo technician?
Yes. Free Core gives a small appliance repair business customer and job records, brand/model history, a basic pipeline, booking and calendar without forcing a paid phone or AI plan. You can add Business Core later when you want a business line, AI Receptionist or automation.
Can I import my customers?
Yes — the CRM is free forever, so you can move customers and history in and keep working. You can keep the free CRM foundation unless you choose a Business Core plan for AI.