FAQ
Straight answers about pricing, migrating from Jobber / Housecall Pro / Workiz, importing your data, telephony and the AI receptionist.
Is Neuron Expert really free?+
Yes. The full CRM — customers, jobs, history, online booking, dispatch and the technician portal — is free forever, with no card required to start. You only pay a small fee when the AI actually books you a completed job.
How does pricing work?+
You start free. When our AI books a job for you and it's completed, a small flat fee applies (it varies by trade, roughly $10–40 per job). Your first 5 jobs are free. No subscriptions, no monthly minimums — we only get paid when you do.
Which field-service businesses is it for?+
It's built for hands-on, we-come-to-you service businesses: appliance repair, HVAC, plumbing, electrical, garage door, locksmith, roofing, pest control, pool service, junk removal, handyman and more. Recurring trades like lawn care and cleaning work too, with scheduling that fits routes.
What does the AI receptionist do?+
It answers calls 24/7, qualifies the caller, books the appointment straight into your calendar, and logs the full call history against the customer — so no lead is missed.
Is it a real AI — and do callers know?+
Yes, it's an AI receptionist, not a pre-recorded message. Callers are told they're speaking with an AI assistant, and it takes a message or hands off when a person is needed. Honest disclosure is built in.
Do I need a credit card to get started?+
No card to start. You add a payment method once you're past your free jobs, so the fee for jobs the AI books can be settled — never before.
Can I migrate from Jobber, Housecall Pro, Workiz or ServiceTitan?+
Yes. Neuron Expert is a full replacement for field-service CRMs like Jobber, Housecall Pro, Workiz and ServiceTitan. You bring your customers and job history across by CSV export/import (or via API), then run booking, dispatch and the technician app on the free CRM — with no subscription during the switch.
Can I keep my existing phone number?+
Yes. You can connect a phone number for calls and texts, and use the AI receptionist and call tracking on top of it. There's a small monthly fee for the dedicated number; call handling is included in the per-job fee.
What languages does the AI support?+
Today the AI receptionist answers and books calls in English, Spanish and Russian (EN / ES / RU) — useful for diverse local markets. More languages are on the way.
Is my data safe, and can I cancel anytime?+
Your data is hosted in the cloud with encryption in transit and access controls, and is isolated per company. It's yours — never sold, and you can export it at any time. There's nothing to cancel: the CRM is free with no subscription, and you only ever pay a small fee on jobs the AI actually books for you.