Privacy Policy

When you contact a business that uses Neuron Expert, that business decides why your information is collected and what happens to it; we process it on that business's behalf, as its service provider. When a business signs up for the platform, we decide how the account holder's own information is handled. Requests about a booking or a service record are answered by the business; we help it answer them.

Neuron Expert Corporation, a Delaware corporation, 8 The Green, Ste A, Dover, Kent County, DE 19901, United States. Questions about this policy, Google-connected data, or your privacy rights: [email protected].

Contact details you give us — name, phone number, email address, business name and service address, when you request a call back, book a service appointment, or sign up for the platform.

Service records — the appointments, estimates, invoices and message history created while you use the service, so the business you contacted can serve you and keep its own records.

Technical data — IP address, browser type, pages viewed and approximate location derived from the IP address, used to keep the service secure and to understand which pages are useful.

Call and message content— calls to a Neuron Expert phone number are transcribed in real time to create the appointment and improve the assistant; the caller is told at the start of the call. Calls that a business's dispatcher places or bridges through the platform are also recorded, and every party on those calls hears a recording notice before anyone speaks. Text messages and website form submissions are stored with the request they create.

Google user data — only when you choose Google Sign-In or explicitly connect a Google service. The categories and purposes are described in the dedicated Google API Services section below.

To authenticate users, answer enquiries, book and confirm service appointments, send the transactional updates described below, take payment where applicable, operate connected integrations, prevent fraud and abuse, meet legal obligations, and provide or improve the user-facing functionality of Neuron Expert. We do not sell personal information.

Neuron Expert accesses Google user data only after a user chooses Google Sign-In or explicitly authorizes a Google integration. We request permissions for the functionality the user enables and use the resulting data only to provide or improve that user-facing functionality.

Google Sign-In data we access. When you sign in with Google, we may receive the basic account information made available by the permissions you approve, including your Google account identifier, name and email address. We use this information to authenticate you, create or match your Neuron Expert account, keep you signed in, and communicate about your account.

Google Ads data we access. If you connect a Google Ads account, Neuron Expert may access the Google Ads customer/account identifiers and the advertising data needed for the feature you request, such as account configuration, campaigns, budgets, ad groups, ads, keywords or other targeting criteria, assets, conversion configuration, and performance/reporting metrics. We use this data only to display, analyze, create, update, manage or optimize the connected Google Ads account as requested by the authorized user. We do not use Google Ads data to target advertising to the Neuron Expert user or for advertising unrelated to the Google Ads management functionality the user requested.

Other Google integrations. Where a business enables another Google integration, such as calendar-related functionality, we access only the Google data necessary to perform the connected feature the user requested. We do not obtain data from a Google service merely because a user has a Google account.

How Google user data is shared or transferred. We do not sell, rent or disclose Google user data to advertisers, data brokers, information resellers or other third parties for their own marketing. Google user data may be processed by service providers acting on our behalf only when necessary to operate Neuron Expert, subject to contractual confidentiality and security obligations, or disclosed when required by law. We do not transfer Google user data for credit-worthiness, lending, personalized or retargeted advertising, or other purposes unrelated to the user-facing feature that the user authorized.

AI and machine learning. Google user data obtained through Google APIs is not used to develop, improve or train generalized or non-personalized AI or machine-learning models. If a user asks a Neuron Expert AI feature to analyze connected Google data, that data may be processed only as needed to provide the specific user-requested feature; it is not added to a generalized model-training dataset.

Protection. Google-connected credentials and sensitive integration data are protected in transit using encryption, protected at rest where stored, and access is limited to systems and personnel that need it to operate, secure or support the connected feature. We apply access controls and use the minimum permissions reasonably required for the integration.

Retention, revocation and deletion.We retain Google user data only for as long as needed to provide the connected feature, maintain security and comply with legal obligations. You can revoke Neuron Expert's Google permissions from your Google Account and can ask us to disconnect an integration or delete Google-connected data by emailing [email protected]. When Google user data is no longer required for the authorized feature or applicable legal obligations, we delete or de-identify it in accordance with our retention practices.

Neuron Expert's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Call transcripts, messages, form submissions and the records a business keeps in Neuron Expert are processed by language-model providers (OpenAI, Anthropic) and speech providers (Deepgram) solely to provide the feature in use — answering the call, drafting the appointment, summarizing the conversation, generating website text. We do not use your information to train our own models, and we use provider settings under which the provider does not train on it either.

The assistant is automated and can make mistakes. The business you contacted is responsible for reviewing the appointments, estimates and messages it produces before relying on them.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How consent is obtained. There are exactly two ways. You tick the SMS-updates box on the service request form — it is never pre-ticked — or, if you book by phone, you agree out loud after the agent reads you the full disclosure and asks whether you accept automated text messages about your appointment. Texting a keyword does not subscribe you. Your consent, the time you gave it, how it was captured and the exact wording you were shown or read to you are recorded with your request and the resulting booking; if you decline or your answer is unclear, nothing is recorded and no messages are sent. Giving us a phone number for any other purpose is not consent, and we never buy, rent or import phone number lists.

What we send. Transactional service messages only: booking confirmations with the date, time and booking number; day-of service-window reminders; technician on-the-way and ETA updates; links to your estimate or invoice; and a post-service follow-up. Message frequency depends on your appointment — typically 2 to 5 messages per booking.

Opting out. Reply STOP to any message to stop them immediately; reply HELP for assistance. Message and data rates may apply. Opting out of text messages does not cancel your appointment — call the business to change or cancel it.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Only with the parties needed to deliver the service, and only for that purpose: the business you contacted (its bookings are its own records), and our processors — Twilio (telephony and SMS delivery), Deepgram (speech recognition and voice synthesis for calls), OpenAI and Anthropic (language models that process call transcripts, messages and requests in order to draft appointments and replies), Vapi (backup call handling), Resend (email delivery), Stripe (payments), Google (connected Google services, calendar and maps where the business enables them), Railway (hosting), Cloudflare (network delivery and security), RunPod (content generation on GPU infrastructure), and ipapi.co (approximate location from an IP address). Each acts on our instructions under contract and may not use your information for its own purposes.

We also disclose information where the law requires it, or to protect our rights or someone's safety. If the company is ever sold or merged, personal information may transfer as part of that business, subject to this policy and applicable law.

We do not share personal information with third parties or affiliates for their own marketing, and — as stated above — mobile opt-in data and SMS consent are never shared with anyone. The more specific restrictions in the Google API Services section apply to Google user data.

Service records for as long as the business you contacted keeps its account with us, plus the period required by tax and accounting law. Call transcripts and any recordings are part of that business's service records and are kept for the same period. Technical logs for up to 12 months. Google user data is retained only as described in the Google API Services section above. You can ask us to delete your data sooner — see below.

We set a session cookie to keep you signed in, a cookie remembering which company you were working in, and — if you arrived through a partner link — a referral cookie that lasts 60 days. Our website records page views, the referring page and approximate location derived from your IP address, to understand which pages are useful and to keep the service secure. We do not use third-party advertising cookies. You can clear cookies in your browser at any time; the service still works.

If you join our partner program we collect the contact and payout details you give us and, where U.S. tax law requires it, a Form W-9. We use them only to pay commissions and to file the tax reports we are required to file.

You can ask what we hold about you, ask us to correct or delete it, object to a particular use, or ask for a copy in a portable format. Write to [email protected] and we will answer within 30 days. If you are in California, this includes the CCPA rights to know, delete and opt out of sale — and we do not sell personal information.

Data is encrypted in transit, access is limited to staff and systems that need it, and account passwords are stored only as irreversible hashes. No system is perfectly secure, so if a breach affects you we will tell you and the regulator as the law requires.

The service is not directed at children under 13 and we do not knowingly collect their information.

We update this page when our practices change and move the «last updated» date. Material changes to how we use personal information, including Google user data, are announced to affected account holders before they take effect where required. See also our Terms of Service.