Terms of Service

Neuron Expert provides business software for service companies. The free Core plan includes a website, a CRM, and booking and scheduling. Paid plans add a business phone number, an AI receptionist that answers calls and books appointments, text messaging and payments.

Accounts are for businesses and their staff. You must be at least 18 and authorized to act for the business. You are responsible for the accuracy of what you enter, for reviewing what the AI receptionist books or drafts before you rely on it, and for the conduct of the users you invite.

Messages sent through Neuron Expert are transactional service messages: booking confirmations, service-window reminders, technician on-the-way and ETA updates, estimate and invoice links, and post-service follow-ups. Message frequency depends on the appointment — typically 2 to 5 messages per booking.

Recipients opt in one of two ways: by ticking the SMS-updates box on the service request form — never pre-ticked — or by agreeing out loud on the booking call after the agent reads the full disclosure and asks whether they accept automated appointment messages. Texting a keyword does not subscribe anyone. The consent, its timestamp, how it was captured and the wording shown or read are recorded with the request and the resulting booking; a declined or unclear answer records nothing. A phone number given for any other purpose is not treated as consent.

Reply STOP to stop messages, HELP for help. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent are never shared with any third party. See the Privacy Policy.

Business customers using the platform to message their own clients must have that consent themselves, must send only messages consistent with the registered use case, and must not use the service for marketing on behalf of unrelated third parties, for lead generation resale, or for any content prohibited by US carriers — including cannabis, illegal substances, firearms, hate speech, high-risk financial offers, gambling and adult content. We suspend accounts that do.

The same applies to calls: you must not use the service to place automated outbound calls to numbers on the National Do Not Call Registry without the consent that the law requires.

Plans. The Core plan is free and stays free; we do not ask for a card for it. Paid plans are monthly subscriptions at the price shown at checkout.

Free trial and automatic renewal. A paid plan starts with a 7-day free trial. A valid card is required to start it and you are not charged during it. Unless you cancel before the trial ends, your subscription begins automatically on day 8, your card is charged the plan price, and it is charged again each month on the same date until you cancel. These terms are shown on the payment screen before you enter card details.

Cancelling. You can cancel at any time in the Billing section of your account, in one click — no phone call or email is needed. Cancellation takes effect at the end of the period you have already paid for: you keep the paid features until then and you are not charged again. You can resume a cancelled subscription before that period ends.

What a plan includes. Each plan includes what the pricing page and your account list for it. Where we have not published an allowance for something, we do not meter or charge for it, and we will give notice before we start.

Price changes.We give at least 30 days' notice by email before any price increase, and it applies from your next billing period after that notice.

Refunds. Subscription fees are not refunded for partial periods except where the law requires otherwise.

A number included in a paid plan is provided by us through our carrier and stays ours while you use the service. If your subscription ends we keep the number reserved for 30 days — 7 days if a trial never converted — so you can resume on the same number; after that it is released and may be reassigned. If you want to keep a number after leaving, ask us before the hold ends and we will help you port it out where the carrier allows.

The receptionist is automated. It announces itself and tells callers that the call is transcribed. It can misunderstand or make mistakes: you must review the bookings, estimates and messages it creates before acting on them, and you remain responsible for what your business promises its customers.

Calls your dispatcher places or bridges through the platform are recorded, and every party on the call hears a recording notice before anyone speaks. You remain responsible for complying with the call-recording law of each state you call into, including states that require all parties to consent.

The service is provided «as is». We work to keep it available but do not guarantee uninterrupted operation, and we are not liable for indirect or consequential loss. Our total liability is limited to the fees you paid in the three months before the claim.

We may suspend or close an account that breaches these terms, does not pay, or puts the platform's carrier or provider relationships at risk.

The customer records, jobs, messages and website content you create belong to your business. You can export them from your account at any time, and for 30 days after you ask us to close the account. We process your own customers' information on your behalf as your service provider, as described in the Privacy Policy.

To close an account, cancel your subscription in Billing and write to [email protected]; we confirm the closure by email.

These terms are governed by the laws of the State of Delaware, United States. We update this page when the service changes and move the «last updated» date; material changes are announced by email to account holders before they take effect. Questions: [email protected].