What a septic company needs to remember is buried and invisible: how big the tank is, where the lid actually is under the grass, when it was last pumped, whether the drain field was already soft on the north side, which pump is in the chamber and what the alarm did the last time it went off. None of that fits on a customer card with a name and a phone number. Neuron keeps the system itself — tank, lid location, pump-out dates, drain field condition, pump and alarm model, and the county paperwork — so the next visit begins with what is in the ground rather than with a homeowner trying to recall what somebody said two years ago.
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Built for septic contractors, not generic field service
From the beeping alarm to the county paperwork.
Septic work runs on a schedule the property sets: a tank that wants pumping every three years, an alarm that will not wait, an inspection with a closing date behind it. The facts that decide the visit — tank size, where the lid is, when it was last pumped — live in whoever remembers the last trip.
What the septic services day looks like
All the pieces. Working together.
1. The alarm call
The AI receptionist answers, asks what the alarm is doing and when the tank was last pumped, and books accordingly.
2. Route the truck that fits
Dispatch sees capacity, access notes and who is already in that county.
3. The property's own system
Tank size, type, lid location and every past visit sit on the address.
4. Pump-out interval that remembers
The last date and volume are on the record, so the next reminder is a fact, not a guess.
5. Inspection to paperwork
Findings become the report the closing needs, without retyping them into a form.
6. Tech at the lid
The app carries access notes and history before the truck turns into the driveway.
The same CRM, booking, dispatch and technician portal — see the full breakdown.
What happens after the call
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Customers, Jobs, Scheduling, Core work records — always free.
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Copper $99/mo
After the 7-day Copper trial, continue on Copper or return to free Core. Your CRM and company data stay in place.
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Business Core from $99/mo
AI receptionist included with Business Core. Business phone, booking and dispatch are part of the Business Core platform.
Current Business Core tiers
Copper $99/mo · Silver $299/mo · Gold $999/mo
Septic Services CRM FAQ
Why build the record around the system instead of the customer?
Because the system stays when the customer moves. A property sold twice still has the same tank, the same lid location and the same drain field, and the new owner's first call is easier to answer when that history did not leave with the previous name on the invoice.
Does it keep inspection paperwork?
Yes — the inspection and permit documents attach to the property, so the next closing or county request starts from the filed paperwork rather than from a search through email.
How does it help with a drain field that is starting to fail?
By making the pattern visible. Standing water noted in one visit and again eighteen months later is a trend on the record; two unconnected notes in two invoices is not.
Can I move my existing customers in?
Yes. You can move existing customers and history into the free CRM foundation and keep working; phone, AI Receptionist and other paid operating capabilities are added through Business Core when you need them.