Every irrigation system is a different drawing. Nine zones or four, rotors on the lawn and drip in the beds, a controller in the garage that somebody reprogrammed in July, a backflow device that was certified last April. A technician who arrives without that drawing spends the first twenty minutes rebuilding it. Neuron keeps the zone map and what each zone waters, the controller model and how it is programmed, the backflow test date and certificate, and last season's service notes — so the person who comes back next spring starts from the system as it was left.
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Built for irrigation contractors, not generic field service
From the dead zone to the backflow certificate.
Irrigation work runs in two rushes — spring startup and fall winterization — with zone repairs and backflow tests squeezed in between. The facts that decide a visit, like zone count, controller model and when the backflow test is due, live wherever the last tech left them.
What the irrigation repair day looks like
All the pieces. Working together.
1. The dead-zone call
The AI receptionist answers, asks which zone and what it's doing, and books it as a repair — not a routine visit.
2. Dispatch the tech who knows the system
Whoever last worked that property, or whoever is closest, gets the job with the zone history attached.
3. The system's own record
Zone count, controller model, valve locations and every past repair sit on the address, not a notebook.
4. Backflow test on the record
Test dates and results attach to the property, so the next one is a reminder instead of a missed county deadline.
5. Startup and winterization, scheduled ahead
The two rushes get their own booking windows before every customer calls in the same week.
6. Tech at the valve box
The app carries the zone map and history in before the tech opens the box.
The same CRM, booking, dispatch and technician portal — see the full breakdown.
What happens after the call
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AI receptionist included with Business Core. Business phone, booking and dispatch are part of the Business Core platform.
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Irrigation Repair CRM FAQ
Why keep the zone map on the record?
Because the caller cannot describe it. «Zone three is not coming on» means something only if somebody already wrote down what zone three waters, and rebuilding that at every visit is time the customer is paying for twice.
Does it hold the backflow certificate?
The test date and the certificate attach to the property, so the next renewal starts from the filed document rather than from a search through last year's paperwork.
How does it help in spring?
Last autumn's winterization notes are on the property. A system drained with a known weak zone comes back in spring with that already written down, instead of being rediscovered as a callback.
Can I move my existing customers in?
Yes. You can move existing customers and history into the free CRM foundation and keep working; phone, AI Receptionist and other paid operating capabilities are added through Business Core when you need them.