Businesses Embrace Agentic AI: Insights from 2025 Connectivity Benchmark Report
Brief news summary
The rapid adoption of autonomous AI is significantly improving operational efficiency across various industries. The 2025 Connectivity Benchmark Report by MuleSoft and Deloitte Digital reveals that 93% of IT leaders plan to incorporate AI agents within the next two years, with almost half already doing so. However, data fragmentation poses a substantial challenge, as companies frequently use an average of 897 applications, with 45% exceeding 1,000. This clutter results in only 29% of enterprise applications being interconnected, complicating the user experience. IT leaders anticipate an 86% rise in workload, forecasting an 18% increase in project demands tied to AI integration. To address these challenges, organizations are boosting IT budgets for AI and data infrastructure, with expenditures on data management often increasing fourfold. A striking 95% of leaders pinpoint integration as the main obstacle to effective AI implementation, along with concerns about cybersecurity and outdated systems. Additionally, two-thirds of leaders recognize that the lack of a cohesive user experience strategy presents a significant challenge. Overcoming these integration barriers is crucial for breaking down data silos, harnessing AI's full potential, and enhancing productivity and customer satisfaction.Businesses are increasingly adopting agentic AI to enhance value delivery quickly by utilizing digital labor across various sectors. The 2025 Connectivity Benchmark Report by MuleSoft and Deloitte Digital indicates that 93% of IT leaders plan to implement autonomous AI agents in the next two years, with nearly half already having done so. Key findings from the report, based on interviews with 1, 050 IT leaders, reveal: 1. **Siloed Data**: Respondents use an average of 897 applications, with 45% utilizing over 1, 000, creating challenges for unified experiences. Just 29% of enterprise apps are integrated. 2. **Increasing IT Workload**: 86% of leaders expect higher workloads, with an 18% increase in projects anticipated. Despite this, 70% also oversee enterprise-wide automation. 3. **User Experience Challenges**: Although automation is growing, 66% of respondents lack a cohesive user experience across channels. Integration issues are major barriers to effective AI adoption, with 95% of leaders citing integration as a challenge. 4.
**Budget Trends**: 85% of IT decision-makers expect budget increases in 2025, with significant funding focused on data infrastructure (25% of budgets) compared to AI (5%). 5. **AI Integration Obstacles**: 83% of organizations identify disconnected data as a key blocker in modernization efforts. Only 2% of IT leaders feel that over half of their applications are integrated. 6. **Need for Robust Integration**: A surge in applications (average of 897 per organization) and a largely digital customer interaction landscape heighten the imperative for integration. 7. **Mobility and Innovation**: Data mobility poses major integration challenges, and outdated IT infrastructure complicates AI implementation, with 41% of leaders concerned about legacy systems. 8. **Automation Strategies**: Central IT teams govern 70% of automation efforts, and 65% of organizations are empowering non-technical users through low-code/no-code solutions. This report emphasizes the urgent demand for integrated systems that can leverage AI effectively while managing increasing workloads and disconnected data. For further details, the complete report is available at MuleSoft and Deloitte Digital.
Watch video about
Businesses Embrace Agentic AI: Insights from 2025 Connectivity Benchmark Report
Try our premium solution and start getting clients — at no cost to you
