Microsoft India’s integration of artificial intelligence (AI) into its sales operations is delivering impressive outcomes, notably enhancing the company’s top-line growth and speeding up deal closures. Puneet Chandok, president of Microsoft India and South Asia, revealed that the deployment of AI technologies and AI agents by sales teams has resulted in over a 9 percent increase in top-line revenue and a 20 percent faster deal closure rate compared to times when these technologies were not in use. This progress reflects a broader trend in the AI ecosystem, where AI agents have become vital tools complementing human workers. These agents are engineered to manage routine, mundane tasks, thereby boosting overall efficiency and productivity. By automating repetitive duties, AI agents liberate valuable human resources, allowing employees to concentrate on more strategic and value-added responsibilities. Chandok stressed the importance of adopting AI technology as a collaborative partner within organizational workflows. Speaking at Converge 2025, Walmart Global Tech’s flagship retail technology event in Bengaluru, he highlighted AI’s transformative role in business operations. Beyond enhancing sales figures, AI deployment has significantly improved customer service, with the company reporting a 12 percent increase in issue resolution rates, indicating better responsiveness and customer engagement enabled by AI solutions. Microsoft’s dedication to AI innovation is also reflected in its strong engineering footprint in India, where around 25, 000 engineers contribute to diverse projects.

A notable illustration of AI’s impact within the company is the use of GitHub Copilot, an AI-powered code completion tool created by GitHub, which helps developers write roughly one-third of Microsoft’s codebase. This utilization of AI-driven development tools not only accelerates software production but also improves coding efficiency and quality. The successful integration of AI in Microsoft India’s operations exemplifies a wider paradigm shift in how technology is transforming business landscapes globally. By leveraging AI, organizations unlock new growth opportunities, optimize workflows, and deliver superior customer experiences. As AI continues to advance, its role in enhancing human capabilities and revolutionizing industry practices will only grow, fueling innovation and competitive advantage. In conclusion, Microsoft India’s experience illustrates the concrete benefits of AI adoption in enhancing business performance. The increased top-line growth, quicker deal closures, and elevated customer service metrics clearly demonstrate the value AI brings as a strategic partner within enterprises. As companies further embrace AI capabilities, the synergy between human expertise and artificial intelligence is set to redefine standards of productivity and operational excellence across industries.