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Nov. 13, 2024, 5:13 a.m.
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AI in Job Interviews: Comfort and Concerns Among Americans

As artificial intelligence (AI) increasingly integrates into daily life, Americans are beginning to delineate their boundaries. A Talker Research survey from October 21-24 asked 1, 000 U. S. adults about their comfort with AI handling job hiring. The results showed that 43% were uneasy with AI conducting interviews, 32% were comfortable, and 26% were uncertain. The survey highlighted generational differences in opinions on AI in hiring. Generation Z (ages 18-27) was most open, with 49% receptive to AI-led interviews. In contrast, only 20% of baby boomers (ages 60-78) and 22% of the Silent Generation (ages 78-98) shared this comfort, while just 30% of Generation X (ages 44-59) felt at ease. Despite hesitations, AI tools are increasingly incorporated into the hiring process to streamline initial screenings. But can AI truly take over job interviews? Philip Gjørup, co-founder of Nord Comms, sees AI's potential in hiring.

He told Newsweek, "AI will likely be used for job interviews soon, as companies can train AI to identify the desired attributes and qualifications. " AI can enhance recruitment by quickly scanning for specific skills, experiences, and traits. Lars Nyman, chief marketing officer of CUDO Compute, agreed, noting AI is already used in recruitment for resume analysis and preliminary assessments. "The move to AI-led interviews was inevitable, " he told Newsweek. However, he mentioned that interviews are inherently personal, requiring nuanced interpersonal skills that current AI technology struggles to interpret. "It's unlikely that AI will fully replace human interviewers—at least for now, " Gjørup said. AI's expanding role in recruitment raises concerns about accuracy and the depersonalization of having an algorithm influence one's career prospects. "The discomfort comes from a fear of dehumanization and loss of dignity; it's like pitching your life story to a vending machine, " said Nyman. For many, interacting with AI remains a novel experience, and adjusting to AI-driven interviews might need more time and familiarity. Nyman explained, "While some AI applications, like scheduling or data analysis, are embraced for simplifying life without losing the human touch, AI's role in empathy-requiring tasks, like job interviews, is met with hesitation. "



Brief news summary

As AI becomes more embedded in daily life, its role in job interviews is contentious. A Talker Research survey of 1,000 U.S. adults in late October found that 43% were uncomfortable with AI-led interviews, 32% were comfortable, and 26% were unsure. Notably, Generation Z was the most open to AI interviews at 49%, whereas only 20% of baby boomers felt comfortable. AI is increasingly used in recruitment, particularly for preliminary screenings. Experts like Philip Gjørup and Lars Nyman note AI's efficiency in pinpointing key skills but acknowledge its shortcomings in interpersonal sensitivity. This trend raises concerns about dehumanization, likening the experience to sharing personal stories with a machine. While AI is accepted for tasks like scheduling, skepticism remains about its role in more empathy-driven areas like interviews. Many believe the integration of AI in this context will necessitate time and adaptation as it becomes more prevalent in personal interactions.

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AI in Job Interviews: Comfort and Concerns Among Americans

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