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Oct. 17, 2024, 10:55 a.m.
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AI in Mediation: Bridging Cultural Divides with Innovative Technology

Researchers suggest that artificial intelligence (AI) could help bridge deep cultural divides by facilitating mediation processes. They propose a system capable of crafting group statements that encompass both majority and minority perspectives, thereby fostering common ground. Prof. Chris Summerfield from the University of Oxford, who co-authored the study, emphasized that this AI tool could aid UK political leaders in understanding public opinion better than traditional surveys or costly citizen assemblies. Described in the journal *Science*, the AI, dubbed the “Habermas Machine” after philosopher Jürgen Habermas, analyzes individual written opinions within a group and generates inclusive group statements. Group members then evaluate these statements, which not only refines the AI's capabilities but also identifies the most favored ideas. Participants can also critique statements, prompting a revised batch for further ranking. In experiments with over 5, 000 UK participants discussing various topics—from medical research involving monkeys to religious education—the AI-generated group statements were preferred 56% of the time compared to those created by human mediators.

The AI statements were also viewed as clearer and more informative. Moreover, a two-step process using the Habermas Machine enhanced overall agreement among participants by an average of eight percentage points, indicating a modest shift in views. While the AI promotes majority opinions, it also seeks to incorporate minority perspectives, which some researchers, like Dr. Melanie Garson, criticize for potentially sidelining very small minority voices, leaving them disproportionately affected. Garson highlighted that the Habermas Machine does not allow participants to express their feelings, which could inhibit empathy building. Ultimately, the researchers recognize the complexities of translating AI mediation outcomes into actionable policies and note the importance of context in the mediation process, particularly in fostering long-term relational dynamics.



Brief news summary

Researchers are exploring how artificial intelligence (AI) can help bridge cultural divides and enhance understanding among differing viewpoints. The "Habermas Machine," created by Prof. Chris Summerfield at the University of Oxford in collaboration with Google DeepMind, aims to combine majority and minority perspectives into cohesive group statements. This innovative AI tool serves as a modern alternative to traditional surveys and costly citizen assemblies, offering deeper insights into public sentiment. A recent study published in *Science* involved over 5,000 participants and found that AI-generated statements were preferred 56% of the time compared to those created by humans, noted for their clarity and informativeness. The AI’s inclusion also contributed to an average increase of eight percentage points in group consensus, signaling significant shifts in opinions. However, experts, including Dr. Melanie Garson, warn that reliance on such machines could threaten democratic dialogue, stressing the necessity of amplifying minority voices and ensuring genuine discussions instead of merely pursuing consensus.

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