Valerie Henderson, CEO of Caylent, an Irvine, California-based AWS Premier Partner with around 950 employees globally, highlights a shift in the services business model—from scaling headcount with revenue to focusing on outcome and value-based growth. This new approach enables businesses to increase revenue without proportionally increasing staff by training teams to deliver more and pricing work based on outcomes rather than time and materials. Caylent integrates AI deeply across its operations through its AI platform, Evo, and by leveraging Claude Enterprise, empowering all employees to automate repetitive tasks, thus boosting innovation and efficiency. Henderson emphasizes that Caylent’s growth trajectory aims to meet or exceed AWS’s pace but is no longer directly tied to headcount increases. Following their acquisition of Trek10, Caylent offers an agentic managed service provider (MSP) offering that automates many tasks, allowing staff to focus on critical infrastructure and enhancing customer experience—raising the bar in the industry. The CEO asserts that AI has democratized many capabilities, making deep AWS expertise combined with automation a key differentiator for customers’ advancement. Regarding its partnership with AWS, Caylent remains fully committed, praising AWS’s customer and partner obsession, rapid feedback-driven innovation, and continuous improvement driven by a “day one” mentality.

Henderson finds AWS’s advances, such as Amazon Q, Agentcore, and Amazon Bedrock, particularly impressive; these tools provide scalable, secure AI solutions with strong governance and guardrails—key for client trust and safety. AWS’s partner programs are uniquely collaborative and rewarding, fostering innovation and speed. On M&A, Caylent is actively seeking opportunities to fill capability gaps and accelerate innovation within its platform. The Trek10 acquisition brought unique agentic MSP capabilities focused on AI operations, enabling Caylent to help customers build, run, and manage AI-driven systems effectively. Henderson describes Trek10’s integration as successful, with their leadership and team aligning well with Caylent’s vision. Overall, Caylent continues to monitor the market curiously to identify and integrate complementary companies that enhance its value proposition for customers.