Generative AI is transforming productivity by streamlining tasks such as report generation and customer service automation. However, its full potential is not yet realized, as genuine business transformation requires enhancing collaborative capabilities across cross-functional teams to address complex challenges. This advancement is seen as a catalyst for a new era in automation and the next industrial revolution. At SAP TechEd, we expanded our business AI strategy, emphasizing autonomous, collaborative AI agents integrated into our AI copilot, Joule. These agents operate across various processes, breaking down silos and fostering collaboration. Joule distinguishes itself through its collaborative approach. Unlike traditional AI agents that operate within single domains, Joule's agents interact across functions like supply chain, finance, and HR, allowing businesses to tackle complex problems more effectively.

Ritu Jyoti from IDC noted Joule's potential to provide significant value by integrating deep contextual knowledge across business operations. Joule’s agents are designed to reason, plan, and work collectively to automate processes, significantly enhancing workflow efficiency. For example, in resolving a payment dispute, Joule can orchestrate the efforts of various agents—such as those for email, invoicing, and support—automating the entire process and allowing employees to focus on strategic tasks. Built on SAP’s extensive expertise in business processes, Joule aims for transformation by uniting high autonomy with deep collaboration. Upcoming improvements, including integration with the SAP Knowledge Graph, will enhance agents' efficiency by providing comprehensive data access from SAP applications. Unlike many existing AI agents that address specific tasks within narrow contexts, Joule’s collaborative agents are designed to influence workflows and drive new business value, heralding a new phase of AI-driven transformation. Having initially presented our vision for collaborative AI at SAP Sapphire in 2024, we have made significant progress. Joule's first set of agents will launch in Q4 2024, with more planned for 2025, including customizable options via Joule Studio. With SAP, businesses can anticipate a future where AI acts as a catalyst for integrated, intelligent operations. For more information on Joule's collaborative agents, visit our AI agents page and explore the latest AI innovations discussed at SAP TechEd. Philipp Herzig is SAP's Chief AI Officer.