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Brief news summary
ServiceNow is making a significant investment in generative artificial intelligence (AI) to transform its software offerings and the way it operates. The company has implemented more than 25 generative AI use cases across various departments, including software engineering, HR, customer service, marketing, sales, and financing. The majority of ServiceNow's workforce is currently using generative AI daily. The company has already experienced positive outcomes, such as reducing workloads, improving employee performance, and decreasing customer support call volumes. ServiceNow believes that in the near future, generative AI will become a standard tool in the workplace, and businesses that do not adopt it will be at a disadvantage. Despite these advancements, ServiceNow has maintained its previous sales outlook for 2026.ServiceNow is making significant investments in generative artificial intelligence (AI) to transform its software offerings and sales processes. The company has implemented over 25 generative AI use cases across various departments, including software engineering, HR, customer service, marketing, sales, and finance. ServiceNow employees are currently utilizing generative AI on a daily basis, resulting in improved performance and reduced workloads.
The company's Chief Customer Officer, Chris Bedi, believes that in the future, it will be unthinkable not to incorporate generative AI into work processes. These efforts have helped ServiceNow enter the Fortune 500 for the first time. While the company has asked for patience from investors before seeing the impact on revenues, Bedi remains confident that generative AI will bring significant benefits to businesses.
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