Twilio has introduced "nutrition labels" to provide transparency on data usage for AI training. In an effort to enhance trust in the technology, providers aim to disclose how customer data is utilized. The growing adoption of generative AI has prompted concerns about privacy and security, causing some businesses to discourage employee usage of AI features. Twilio, a company facilitating automated customer communications, has announced the implementation of "nutrition labels" for their AI services, clearly outlining data usage. Likewise, Salesforce is unveiling an acceptable use policy to govern the utilization of its generative AI technologies.

While there is still excitement regarding the potential of generative AI to enhance productivity, many companies remain cautious, advising employees against using tools like ChatGPT with company data. Both Salesforce and Twilio emphasize that transparency is crucial in building trust. Establishing an acceptable use policy is just one step, according to Paula Goldman, Salesforce's chief ethical and humane use officer, who underscores the need for regulation and ongoing societal discussions. Twilio and Salesforce hope other companies will follow suit.