Salesforce waxay soo bandhigtay wakiilada cusub ee AI ee aan la xakamaynin, oo loo yaqaan Agentforce, kahor shirka sanadlaha ah ee Dreamforce, iyagoo ku sifeeyay inay tahay “hirka saddexaad ee kacaanka AI. ” CEO Marc Benioff ayaa carabka ku adkeeyay in tani ay calaamad u tahay bilowga mustaqbalka oo ay bini'aadamka iyo AI wada shaqeynayaan. Agentforce wuxuu awood u siinayaa macaamiisha shirkadaha inay abuuraan wakiilo AI gaar ah iyagoo isticmaalaya xogta laga helo Data Cloud ee Salesforce, taasoo ururiya macluumaadka ilo kala duwan. Wakiilladan AI waxay qaban karaan doorka adeegga macaamiisha oo sida caadiga ah loo heysto bini'aadamka, iyagoo sameynaya go'aanno iyo la tacaalaya hawlo badan isku mar, taas oo ka duwan chatbots-ka aasaasiga ah ee ka jawaaba su'aalaha hore loo sii xadiday. Rakibaadda wakiilladan waxaa loogu talagalay inay noqoto mid fudud, oo u baahan koodh yar, taas oo ujeedadeedu tahay in la yareeyo waqtiga iyo kharashaadka la xiriira dejinta. Clara Shih, CEO-ga AI ee Salesforce, ayaa tusaale u soo qaaday awoodaha horumarsan ee wakiilladan marka la barbar dhigo noocyada hore ee AI, iyadoo ku adkeysanaysa horumar weyn oo ku saabsan otomaatiga halka wakiiladu qaadanayaan tallaabooyinka la qaadan karo si loo gaaro yoolalka iibka. Agentforce waxay ku dhisan tahay qalabka hore ee AI ee Salesforce, oo ay ku jiraan Einstein Copilot, taasoo calaamad u ah horumarka istaraatiijiga ah ee shirkadda. Si kastaba ha ahaatee, Salesforce waxay la kulmeysaa shaki ku saabsan awooddeeda tartanka suuqa AI ee shirkadaha ee cidhiidhiga badan, gaar ahaan kuwa hogaaminta sida Microsoft.

Falanqeeyayaasha ayaa ku booriyay shirkadda inay soo bandhigto hal-abuurnimo weyn iyo dadaal ku aaddan in loo noqdo AI-first. Inkasta oo ay jirto koror yar oo ku yimid saamiyada Salesforce, haddana weli way hoos u dhacday sannadka. Benioff ayaa kalsooni ka muujiyay xogta ballaaran ee macmiilka ee Salesforce, oo uu rumeysan yahay inay siin doonto faa’iido ku aaddan waxtarka AI, isagoo tilmaamaya in xogtan ay yarayso khatarta macluumaadka khaldan ee AI. Codsiyada dhabta ah ee Agentforce ayaa bilaabmay, iyadoo shirkadaha sida ADP, OpenTable, iyo Kaiser Permanente ay si wax ku ool ah u adeegsanayaan wakiilladan. Tusaale ahaan, Kaiser ayaa sheegay in heerka xallintu uu ka badan yahay 90% su'aalaha bukaanka, halka Disney ay sheegtay saxnaanta tayada isticmaalka AI-dooda. Arrimaha asturnaanta xogta iyo anshaxa ee la xiriira AI ayaa sii ahaanaya mid muhiim ah, iyadoo Shih ay tilmaamtay muhiimada xogta gaar u ah shirkadda iyo ilaaladaha la habeeyay ee loogu talagalay wakiillada. Dhammaan hawlaha cusub ee loo qoondeeyo wakiilladan waxay u baahan yihiin kormeer bani’aadamka, iyadoo la xaqiijinayo in hawlgallada ay ammaan yihiin si waafaqsan heerarka la aasaasay.