Peter Lington, Area Vice President at Salesforce’s Department of War, highlights the transformative effects that advanced technologies will have on the Department of War within the next three to five years. He focuses on the strategic management of data, utilizing AI and tools such as MuleSoft to extract data from legacy systems, thereby enhancing decision-making processes.
Lington foresees greater collaboration between agents and service members, initially in back-office areas like HR and logistics, with plans to extend this cooperation into operational functions. He emphasizes the critical need for clean, unified data to enable effective AI usage, advocating for Master Data Management, API orchestration, and adopting a modular, open-source architecture (MOSA) to guarantee seamless data accessibility.
Transforming Department of War with AI and Data Management: Insights from Salesforce VP Peter Lington
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