Cramer recently served as an executive at Gong and Dynamic Signal. PALO ALTO, Calif. , Aug. 23, 2023 /PRNewswire/ -- Cresta, a leading provider of Generative AI for intelligent contact centers, announced today that Alex Cramer, a Silicon Valley executive, has rejoined the company as the Senior Vice President of Sales. Cramer, with over 15 years of sales leadership experience in various growth stages, will collaborate with Cresta's executive leadership to drive Cresta's business expansion and guide its evolution in the contact center industry. Cramer's appointment follows the previous hiring of Ping Wu as CEO, a former Google AI executive, as Cresta continues to invest in strong leadership to enhance its position as a generative AI leader. "Alex's invaluable expertise, gained from his sales leadership roles at Gong and Dynamic Signal, as well as his previous experience with Cresta, perfectly aligns with Cresta's vision of revolutionizing contact centers through AI, " stated Ping Wu, Co-founder and CEO of Cresta. "I am thrilled to welcome him back in this expanded role as we shape the next chapter of Cresta's journey together. " Cramer brings a wealth of experience in driving business growth through sales execution, strategy, and operational excellence. This hire comes at a significant time for Cresta, following its recognition as a 'Strong Performer' in The Forrester Wave™: Conversational Intelligence for Customer Support in August and being named a winner in the 2023 Artificial Intelligence Excellence Awards by the Business Intelligence Group. "Cresta's groundbreaking AI-driven innovation has already begun to redefine the contact center industry by enhancing agent performance and introducing automation, " expressed Cramer. "I am enthusiastic about contributing to Cresta's ongoing growth and execution during this pivotal moment in the company's evolution and within the broader industry. " About Cresta: Cresta is dedicated to delivering excellent customer interactions. By turning real-time intelligence into actionable insights, Cresta empowers contact centers, making agents and managers more productive. With customers including CarMax, Blue Nile, Intuit, and Porsche, Cresta provides real-time AI for the real world. For more information, follow our blog and connect with us on LinkedIn and Twitter. By signing up, you agree to receive content from us. Our newsletters use tracking pixels to deliver unique content tailored to each subscriber's engagement and interests.

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