SoundHound AI Acquires Amelia to Enhance Conversational AI Capabilities
Brief news summary
SoundHound AI has acquired enterprise artificial intelligence company Amelia, with the aim of expanding its conversational AI capabilities to new industries and enterprise brands. The combined company will offer AI-powered customer service support to a wide range of businesses, leveraging Amelia's partner relationships, additional AI expertise, integrations with enterprise software, and intellectual property. In addition to scaling its customer service offering, the acquisition will accelerate SoundHound's efforts to provide voice-enabled conversational AI products to industries such as healthcare, finance, and retail. This acquisition positions SoundHound as a leader in the AI customer service space, with strong technology and a wide range of industry expertise.SoundHound AI announced the acquisition of enterprise artificial intelligence company Amelia, with plans to expand its conversational AI capabilities to new verticals and numerous enterprise brands. This move will enable the combined company to provide AI-powered customer service support to a wide range of businesses, bolstering its existing customer base of nearly 200 companies. Amelia brings to SoundHound AI a wealth of partner relationships built over 25 years, additional AI expertise, new intellectual property, and various integrations with enterprise software. The acquisition not only aims to scale SoundHound AI's customer service offering but also accelerate the development of voice-enabled conversational AI products in industries such as healthcare, finance, and retail. This includes products that enable voice transactions.
SoundHound CEO and co-founder AI Keyvan Mohajer stated that the acquisition will position SoundHound as a strong force with range, scale, and world-class technology in the voice-enabled conversational AI space. Lanham Napier, president of Amelia, expressed confidence that the combination of Amelia's experience and relationships with SoundHound AI will create a new category leader in AI customer service. This news follows SoundHound AI's acquisition of key assets from online food ordering platform Allset just two months ago, which aimed to accelerate the development of voice-enabled food ordering systems. Additionally, SoundHound AI's previous acquisition of SYNQ3 solidified its position as a leading provider of voice AI for restaurants in the United States.
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SoundHound AI Acquires Amelia to Enhance Conversational AI Capabilities
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