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April 22, 2024, 5:52 p.m.
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Brief news summary

Verizon attributes its reduced customer losses to its flexible price plans and streaming bundles. In Q1 2024, the company lost 68,000 monthly wireless phone subscribers, compared to 127,000 in the same period last year. Most customers now opt for the customizable myPlan offering. Verizon's CEO, Hans Vestberg, believes that these incentives, such as the popular Netflix plus Max bundle, enhance customer relationships. The company discontinued its affordable connectivity program in February, affecting its SafeLink brand. Vestberg also highlighted Verizon's AI strategy and the potential of generative AI in the telecom sector. Telecom executives are increasingly utilizing generative AI to improve customer experience and relationship management. Localization is key in implementing generative AI, as companies create localized AI solutions for better engagement and efficiency.

Verizon attributes its slowing customer losses to the availability of flexible price plans and streaming bundles. The company reported a loss of 68, 000 monthly wireless phone subscribers in the first quarter of 2024, compared to a loss of 127, 000 in the same period last year. The popularity of Verizon's myPlan offering, which allows customers to customize their plans, has contributed to this positive trend. CEO Hans Vestberg expressed that incentives like their Netflix plus Max bundle have added value and strengthened customer relationships.

Additionally, Verizon has focused on developing an artificial intelligence strategy, aiming to create an AI-centric revenue stream and enhance operational efficiency. The adoption of generative AI in the telecom sector has gained traction, with executives recognizing its potential to improve customer experiences and service provision. Telecom companies are collaborating with technology partners to implement generative AI solutions that streamline operations, enhance network performance, and personalize user experiences. Localization efforts are also being made to better engage customers and enhance operational efficiency.


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