Vocodia, an AI company based in Florida, has developed a solution for call centers that eliminates the need to put customers on hold. This results in quicker resolution of customer concerns and a better overall experience. The company uses Digital Intelligent Sales Agents (DISAs) that can handle various channels of communication and are trained using the enterprise's data and previous call recordings.

DISAs can handle a large number of calls without putting customers on hold for extended periods of time. While DISAs are not a complete replacement for human agents, they allow businesses to focus on resolving unique and specialized issues. Vocodia's mission is to provide customers with a better experience by eliminating hold times.