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Aug. 10, 2024, 4 a.m.
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How AI is Revolutionizing the Airline Industry

Brief news summary

Airline CEOs are embracing artificial intelligence (AI) to revolutionize the aviation industry, particularly in waste reduction. KLM uses AI to reduce waste and weight for catering, while Pegasus sees generative AI as a game-changer for customer experience and improvements in maintenance, flight operations, and weather forecasting. Austrian Airlines explores AI's potential in predictive maintenance, operations, and customer service. Oman Air recognizes that AI's possibilities are still expanding. Cirium utilizes AI to enhance operational quality for airline clients, aiming to increase productivity. Overall, AI can reshape the industry, allocate resources to pressing challenges, and create positive outcomes.

Airline CEOs are recognizing the potential of artificial intelligence (AI) in transforming their industry. One area where AI is already making an impact is waste reduction, with KLM using AI to adjust catering orders and reduce waste. Turkish low-cost carrier Pegasus is exploring the use of AI in various areas such as customer service, maintenance, flight operations, and weather forecasting.

Austrian Airlines is leveraging AI in predictive maintenance, operations, customer service, and marketing. The CEO of Cirium, a flight analytics firm, believes that AI can make aviation desk jobs more efficient by analyzing different datasets. Overall, these CEOs see AI as a tool that can improve productivity and provide new opportunities, while acknowledging that it may also lead to job changes.


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