Airline CEOs are recognizing the potential of artificial intelligence (AI) in transforming their industry. One area where AI is already making an impact is waste reduction, with KLM using AI to adjust catering orders and reduce waste. Turkish low-cost carrier Pegasus is exploring the use of AI in various areas such as customer service, maintenance, flight operations, and weather forecasting.
Austrian Airlines is leveraging AI in predictive maintenance, operations, customer service, and marketing. The CEO of Cirium, a flight analytics firm, believes that AI can make aviation desk jobs more efficient by analyzing different datasets. Overall, these CEOs see AI as a tool that can improve productivity and provide new opportunities, while acknowledging that it may also lead to job changes.
How AI is Revolutionizing the Airline Industry
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