Neuron Expert
Neuron Expert

Plumbing CRM — the record remembers the pipe, not just the customer.
Pipe, water-heater and job history on the property record.

Tell me how your plumbing company works and I'll organize the property history around it.

Try an example or start typing

You stay in control. We build, you decide.

Pricing · Your Neuron Core

Build your company around one Core.

The same company structure you get in the workspace — departments, connections, plan and limits in one picture.

Your company · 4 departments
OWNER CORE
Your company
Copper
IT connections
Production connections
Included departments

One platform, three jobs

Choose the part of your plumbing business you are solving.

This page is specifically about the Plumbing CRM — customer, property or equipment records and job history.

The same property calls a plumber back for years: the water heater installed in 2019, the pipe run under the kitchen, the drain that was snaked twice already this year. A record with just a name and a phone number cannot carry any of that. Neuron keeps property notes, past plumbing issues, water heater details and estimates and job notes against the address, so the next call starts with the pipe's actual history instead of starting over.

Free Plumbing CRM + free Plumbing website. Forever.

Run customers, jobs and your website for $0. Add AI receptionist, dispatch and automation when you're ready.

Built for plumbers, not generic field service

From the leak call to the invoice.

Plumbing days run on emergency and after-hours calls mixed with routine appointments — dispatch has to route the right tech, pull up property and equipment history, and carry the job through an estimate, an invoice and the follow-up.

Emergency calls at any hourLeaking pipes don't wait. You need a system that captures every call.
Dispatch chaosFind the right tech, check availability, and get them on the way — fast.
No customer contextLack of history, equipment records, and past jobs slow you down.
Paperwork & paymentsEstimates, approvals, invoices, and payments spread across tools.

What the plumbing day looks like

All the pieces. Working together.

Plumbing: The AI receptionist answers, triages the leak and books it as urgent — day or night.

1. Emergency leak call

The AI receptionist answers, triages the leak and books it as urgent — day or night.

Plumbing: The nearest available tech gets the job, with the address and issue already attached.

2. Dispatch the right tech

The nearest available tech gets the job, with the address and issue already attached.

Plumbing: Past visits, fixtures and notes for the property are one click away before the tech arrives.

3. Job & property history

Past visits, fixtures and notes for the property are one click away before the tech arrives.

Plumbing: Model, install date and service history stay attached to the property, not a sticky note.

4. Water-heater details

Model, install date and service history stay attached to the property, not a sticky note.

Plumbing: The estimate the customer approved becomes the invoice — no re-typing the job twice.

5. Estimate to invoice

The estimate the customer approved becomes the invoice — no re-typing the job twice.

Plumbing: The technician works from the same record in the field app, from arrival to sign-off.

6. Tech in the field

The technician works from the same record in the field app, from arrival to sign-off.

The same CRM, booking, dispatch and technician portal — see the full breakdown.

What happens after the call

1
Urgency capturedActive leak, no water, drain backup or routine estimate, recorded from the call.
2
Visit bookedAn emergency window or routine slot, using your own booking rules.
3
CRM updatedPipe, water-heater and prior-job context stays on the property record.
4
Technician gets contextThe reason, urgency and property history are ready before the visit.

Free CRM forever

Customers, Jobs, Scheduling, Core work records — always free.

7-day Copper trial

Starter AI/voice credits included

Copper $99/mo

After the 7-day Copper trial, continue on Copper or return to free Core. Your CRM and company data stay in place.

Free CRM forever

Free basic website with a verified customer-owned domain. Core: $0 forever.

Business Core from $99/mo

AI receptionist included with Business Core. Business phone, booking and dispatch are part of the Business Core platform.

Current Business Core tiers

Copper $99/mo · Silver $299/mo · Gold $999/mo

See pricing

Plumbing insights from the Neuron newsroom

Trades

Annual Backflow Testing Now Mandatory: What Plumbers and HVAC Contractors Need to Know

The 2024 International Plumbing Code requires yearly backflow preventer inspections to keep potable water safe and avoid contamination liability. Service contractors who add certified testing to their offerings can meet client compliance needs and protect their reputation.

Read analysis
Trades

Plumbing Industry Faces 550,000-Worker Gap by 2027—What It Means for Your Service Business

A new economic analysis projects a severe plumbing labor shortage by 2027, driven by falling apprenticeship enrollment and an aging workforce. For HVAC, electrical, and appliance-repair shops competing in the same talent pool, the shortage signals rising wage pressure and an urgent need to lock in skilled workers now.

Read analysis
Trades

2026 Plumbing Pricing Reality: Why Flat Rates Matter More Than Hourly Blends

New labor benchmarks show plumbing techs cost $53–$58 per hour to employ, but only 55–65% of paid time is billable. Owners relying on hourly rates instead of flat pricing leave thousands on the table.

Read analysis

Plumbing CRM FAQ

Why keep the pipe and water heater details on the record?

Because they decide the next conversation. A property with two prior drain backups and a fifteen-year-old water heater is a different call than a first-time leak, and the record is what makes that difference visible to whoever answers.

What happens to a declined estimate?

It stays on the record with its notes and date. When the same pipe fails again, the history is already there instead of being rebuilt from memory.

Can I import my existing customers?

Yes — the CRM is free forever, so you can move your customers and job history in and keep working. The CRM foundation stays free. AI Receptionist is included when you choose a Business Core plan.

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