SMS updates & consent
Neuron Expert sends text messages about a service appointment you booked with a business that uses our platform — and only to customers who asked for them. This page describes every way that consent is given, the exact wording shown when it is given, what is sent afterwards, and how to stop. Nothing on this page collects information.
How consent is given — the service request form on the business’s website
A customer fills in the service request form on the website of the business they are hiring (each business has its own domain, built and hosted by Neuron Expert). The form asks for name, phone, email and a description of the job. Below those fields is a single consent checkbox. It is not ticked by default, and it is the only thing on the form that authorises text messages:
The live form, reproduced
Public reproduction of the actual consent screen used on Neuron-hosted service-request forms — the checkbox wording is the same string the live form renders. Every control here is disabled; this page collects nothing.
- If the box is ticked, the consent, the moment it was given and the exact wording shown are stored with the request and with the booking it becomes.
- If the box is left alone the request is still submitted and the business still calls back — the customer simply receives no automatic text messages.
- Giving a phone number for any other purpose is never treated as consent.
- This is the only way to opt in. There is no text-to-join keyword, and no numbers are bought, rented or imported from any list.
What is sent, and how often
Only messages about the appointment the customer booked. No marketing, no promotions, no third-party content. Message frequency varies and is typically 2–5 messages per booking. Message and data rates may apply. Every message identifies the business.
- Booking confirmation, with the date, time window and booking number
- A reminder on the day of the service window
- Technician on-the-way / ETA update
- A link to the repair estimate, and to the invoice
- One follow-up after the visit
Stopping, and getting help
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
Neuron Expert: you are unsubscribed and will receive no further messages. Reply HELP for help or START to resubscribe.
The opt-out is immediate and applies to every automatic appointment message.
Reply HELP, INFO
Neuron Expert appointment updates. Help: [email protected] or (302) 600-0577. Msg & data rates may apply. Reply STOP to unsubscribe.
Your mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Full detail is in the Privacy Policy and the Terms of Service.