Never lose a lockout call to the next locksmith in search.
Someone standing outside a locked car or a locked front door is not going to leave a voicemail — they say “I am locked out of my car” or “Can someone unlock my front door?” and then they call the next name in the search results if the first one doesn't pick up. A rekey or lock installation call is less urgent, but it goes to whoever answers first too. Neuron picks up every one of those calls, asks where the caller is and what kind of lock trouble they're in, and books it into your schedule before they dial the next locksmith.
Where a locksmith business actually loses the call
You're mid-rekey with both hands on a cylinder, or driving between a lockout and an install, when the next call comes in. It goes unanswered for a minute, and a locked-out caller who dials the next number in search results is gone for good — this trade doesn't get the patient, wait-for-a-callback caller other trades sometimes do.
What Neuron does when the phone rings
Neuron answers on the first ring, asks whether it's a lockout, a rekey, or an installation and where the caller is right now, then books an ETA into your schedule based on which technician is closest — no hold music between the caller and a locksmith who can actually help.
What stays in your hands
Every call leaves a summary and transcript on the customer record, along with the location and lock or vehicle details the caller gave, so you can see exactly who called and what they needed before a technician is dispatched to the property.
Never miss a call — FAQ
What happens if I'm on a job and can't answer a lockout call?
Neuron answers for you, asks where the caller is and what kind of lockout it is, and books it into your schedule — the caller doesn't have to try the next locksmith.
Can it tell a car lockout apart from a home rekey request?
Yes — Neuron asks what the caller needs, whether it's a lockout, a rekey, or an installation, and records that on the job so the right technician and tools show up.
Does it collect enough for me to know who I'm dispatching to?
It asks for the location and basic details about the lock or vehicle, and leaves those notes on the customer record for you to review before or after the visit.
Will I know what a caller said before my technician gets there?
Yes — every call leaves a transcript and summary on the customer record, alongside your existing service history for that address.