According to Dennis Pullin, the president and CEO of Virtua Health in Marlton, N. J. , hospitals and health systems are actively experimenting with AI and generative AI. Pullin states that this technology has the potential to enhance the interactions between healthcare providers and patients, rather than replacing them. Virtua Health, along with other healthcare organizations in the United States, has been exploring the capabilities of AI. Specifically, they are examining how AI can improve the experience for both patients and providers.

For example, Virtua Health utilizes an AI-based chatbot on their website to assist patients with answering questions, and their clinicians use a computer-aided polyp detection system. Pullin envisions AI as a tool to facilitate dynamic and personalized communication between hospital staff and patients regarding their condition and care plan. He emphasizes that AI will not replace clinicians, but instead, enhance their work. Pullin emphasizes the importance of perceiving AI as a tool to improve the meaningful connections made in the healthcare industry.