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Aug. 7, 2024, 9:12 a.m.
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Humane's AI Pin Faces High Return Rates and Financial Struggles

Humane's AI Pin, priced at $699, has experienced a high number of returns since its release in April. According to internal sales data, between May and August, more units were returned than purchased. The negative reviews received at launch have contributed to the low sales figures. Despite raising over $200 million in funding, Humane has only achieved lifetime sales of just over $9 million for the AI Pin and accessories.

The company is exploring options to stabilize operations, including a potential purchase by HP and negotiations with current investors. The inability to refurbish returned units is a challenge for Humane, as T-Mobile limitations prevent them from assigning a returned Pin to a new user. With turnover in executive roles and software engineering leadership, Humane faces obstacles in moving forward. However, the company remains committed to improving the product and aims to unlock a new era of computing.



Brief news summary

Humane, the company behind the AI Pin, has been facing major challenges since the device's launch. Internal sales data shows that between May and August, more AI Pins were returned than purchased. The negative reviews from users and experts have contributed to the low sales figures. The company has raised over $200 million in funding but has only brought in just over $9 million in lifetime sales. Humane is now attempting to stabilize its operations and is exploring options such as potential acquisition by HP or raising debt from current investors. The inability to refurbish returned Pins and limitations with the T-Mobile network have added to the company's difficulties. Humane has seen turnover in its executive roles and software engineering leadership, causing further disruption. Despite these challenges, Humane remains committed to improving the product and has released software updates to address user feedback.
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