Mercy, a St. Louis-based healthcare organization, plans to launch numerous applications of artificial intelligence (AI) in 2024, as reported by The Oklahoman on October 17. Through their collaboration with Microsoft, Mercy aims to explore over 50 different AI use cases and introduce multiple new applications by mid-next year. Joe Kelly, Mercy's executive vice president of transformation and business development officer, expressed that these initiatives will revolutionize patient care and experiences by providing predictive, proactive, and personalized healthcare. The partnership between Mercy and Microsoft involves leveraging generative AI tools to recommend follow-up actions during initial patient calls and utilizing AI-assisted communication to help patients comprehend their lab results.

Steve Mackin, Mercy's president and CEO, emphasized that this collaboration with the tech giant is paving the way for a transformative healthcare system. By combining Mercy's 200-year healthcare expertise with Microsoft's extensive knowledge in cloud and AI, their objective is to enhance patient care and improve the working experience for their medical professionals, nurses, and staff. Mr. Mackin believes that through the adoption of this technology, Mercy will be able to innovate and deliver better healthcare for all.