Sam's Club Revolutionizes Shopping with AI-Powered 'Just Walk' System in 600 Stores

Sam's Club, the Walmart-owned membership warehouse chain, is introducing a significant change to its grocery payment system by incorporating artificial intelligence (AI). The retailer plans to eliminate traditional checkout lanes in its 600 stores and offer a seamless shopping experience where customers scan items on the go using an app, with an AI scanner verifying the purchases as shoppers exit. This technology will remove the need for receipt checks at the door. This system, called "Scan & Go, " was first launched in April 2024 and enables members to scan products through the Sam’s Club mobile app. WALMART EXPANDS GAS STATIONS; SAM'S CLUB, SIMILAR TO COSTCO, TO EXTEND HOURS The recent update introduces an AI-powered exit check called "Just Walk"/"Just Go, " which will replace traditional checkout options entirely. Chris Nicholas, president and CEO of Sam’s Club, announced these plans during the company’s 2025 Investment Community Meeting last week, highlighting their growth strategy. "This is one of the fastest, most scalable transformations happening in retail today, " Nicholas stated. "We’re investing with intention — in our fleet, our associates, and the member experience — to become the world’s best club retailer. " WALMART BENEFITS FROM HIGHER EARNERS BUT STOCK DROPS ON SLIGHTLY LOWER FORECAST The company noted that its recently opened Grapevine, Texas store already employs the "Just Walk"/"Just Go" system and will serve as a model for future clubs.
This location is designed to make shopping quicker, smoother, and more enjoyable. That store also integrates AI to enhance the work environment with features like a vertical tire carousel, automated forklifts, and a pizza robot in the café. "It’s a place where human-centered design and technology meet convenience and discovery, offering a glimpse into the future of retail, " Sam’s Club said in a December press release. Meanwhile, Walmart is actively experimenting with AI technologies while carefully evaluating associated risks and benefits. Costco, a primary competitor, is choosing to retain traditional checkout lanes exclusively. Sam's Club emphasized that its 100, 000 associates remain crucial to the company’s ongoing progress. GET FOX BUSINESS ON THE GO BY CLICKING HERE The company explained that adopting AI tools to streamline repetitive tasks has boosted both operational efficiency and associate engagement. Additionally, investments have been made in employee wages and career development opportunities. Sam's Club stated that the new technology will free up more time to focus on enhancing the member experience. "When a member has a meaningful, positive interaction with an associate, they’re more likely to renew — and stay loyal, " said Nicholas. "We’re building a culture that supports our associates as much as our members, because that’s how we win. "
Brief news summary
In April 2024, Sam’s Club, owned by Walmart, launched "Scan & Go," an AI-powered frictionless payment system available in 600 stores. This innovation allows members to scan items using the Sam’s Club app and exit through AI-driven checkpoints called "Just Walk" or "Just Go," which automatically verify purchases without stopping for receipt checks. The Grapevine, Texas flagship store showcases additional advancements such as automated forklifts and a pizza-making robot to enhance convenience and speed. Sam’s Club president Chris Nicholas describes this as one of retail’s fastest and most scalable technological transformations. The company is investing heavily in technology, workforce, and member experience to solidify its position as the top club retailer. Unlike Walmart’s cautious AI adoption and Costco’s traditional methods, Sam’s Club leverages AI to boost efficiency, increase wages, support career growth, and strengthen member-associate relationships, fostering a vibrant workplace culture.
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