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May 11, 2024, 2:05 p.m.
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Summary: Artificial Intelligence (AI) is increasingly being integrated into various aspects of our lives, including the hospitality industry. University of Florida professor Rachel J. C. Fu emphasizes the importance of AI in hospitality and encourages business students to gain familiarity with AI programming tools. AI has already been utilized in customer service, cleaning, sales, and even food delivery.

Chris Anderson, a professor at Cornell University, highlights the significance of AI experience for job candidates in the hospitality sector. While robots may replace some human roles, Fu believes that human creativity will be crucial in elevating the industry and guest experiences. The use of AI in hospitality offers many opportunities, particularly for international students seeking work experience with major hotel groups.



Brief news summary

AI is playing a crucial role in the hospitality industry, specifically in hotel and restaurant management. It aids in tasks such as coffee selection and offers practice scenarios for students. Therefore, learning to program AI tools is essential for those interested in this field. The COVID-19 pandemic has expedited the use of robots for tasks like food delivery to minimize human contact. Consequently, there is a rising demand for digital marketing and data skills, making technology and data study programs more appealing to students. Possessing AI experience is now seen as a valuable asset in hiring decisions. This not only improves industry operations but also enhances the guest experience. Nevertheless, human creativity remains indispensable and cannot be completely substituted by AI advancements. In the future, AI has the potential to enable personalized guest experiences, allowing hotels and restaurants to anticipate and fulfill individual preferences for truly unique stays. Recognizing the significance of AI in the hospitality industry, esteemed universities like the University of Florida and Cornell have established specialized programs in AI and data analytics for hospitality and event management. For international students studying in the US, practical experience can be gained through work programs or training in hospitality companies, leveraging their valuable experiences from their home countries.
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