When corporate executives discuss their intentions for adopting artificial intelligence, their responses tend to be somewhat abstract, often mentioning how the technology can enhance employee satisfaction or generate as many new opportunities as it removes. Arvind Krishna, the CEO of IBM, stated in 2023 that A. I. would "help tackle the kind of tasks most people find repetitive, freeing up employees for higher-value work. " In contrast, Sebastian Siemiatkowski, the CEO of Klarna, a Swedish tech company that allows consumers to postpone payments on their purchases and is preparing for a U. S. public offering with an anticipated valuation exceeding $15 billion, has been vocal about the extensive automation of work through generative A. I. , which produces text, images, and videos that appear human-made. He expressed to Bloomberg News that he believes A. I. can currently handle all the jobs performed by humans, a perspective that extends well beyond that of most experts. Klarna claims to have saved around $10 million annually by utilizing A. I. for marketing purposes, primarily by minimizing its dependence on human artists for advertising visuals. The company reported that A. I. tools have significantly reduced the time its in-house legal team spends drafting standard contracts, going from an hour to just about 10 minutes.

Additionally, its communications department employs the technology to categorize press coverage as positive or negative. Klarna asserts that its chatbot can perform the work of 700 customer service agents, resolving issues approximately nine minutes faster than a human (two minutes compared to 11). Mr. Siemiatkowski and his team even created an A. I. version of him to present the company’s third-quarter results last year, illustrating that not even the role of CEO is immune to automation. Thank you for your patience as we verify your access. If you are in Reader mode, please exit and log into your Times account or subscribe for complete access to The Times. Thank you for your patience while we verify access. Are you already a subscriber?Log in. Interested in all of The Times?Subscribe.