A drain line answered the same way at 2pm and 2am.
A backed-up kitchen sink and a basement floor drain that starts coming up at midnight do not wait for a convenient hour — one happens while a tech is already elbow-deep in someone else's cleanout, the other wakes the on-call phone at 2am. Neuron answers your drain cleaning line either way, asks whether water is still rising, and works out whether this is an active backup or a request for a camera inspection on a line that clogs on its own schedule. The urgent call gets a same-day window; the inspection gets a slot long enough to actually run the camera. What reaches your schedule is already sorted by which one it is, instead of a missed-call list worked through between jobs.
Backups do not wait for a shift change
A one- or two-truck drain business has nobody dedicated to the phone, so the call that comes in while a tech is under a cabinet with the cable machine running is exactly as lost as the one that comes in at 3am on a Saturday. A caller with water already on the floor does not leave a voicemail — they call the next number on the list.
It sorts backup from inspection before it reaches your calendar
Neuron answers every call at any hour, asks whether water is still rising and where, and tells an active backup apart from a routine camera inspection or a line that clogs every few months. An active backup is booked as urgent with the address and access details attached; an inspection or a recurring-clog visit is booked into a slot long enough to run the camera and review what it finds.
You still set the hours and the price
The coverage hours, how far out an inspection can be booked, and what counts as urgent enough to move to the top of the day are yours to set. The AI receptionist is included with Neuron Core rather than billed as a separate answering-service retainer, with usage against your voice allowance visible in your account.
24/7 answering service — FAQ
Does it treat a 2pm backup call the same as one at 2am?
Yes — the line is answered the same way at either hour, and an active backup gets the same urgent handling whether it interrupts your afternoon or wakes you up.
Can it tell an emergency backup from a camera inspection request?
Yes. It asks whether water is currently rising; an active backup is booked as urgent, while a camera inspection or a recurring clog gets a slot long enough to actually run the camera.
Will it quote a price for jetting or a liner over the phone?
No. It books the visit or the inspection; the price is yours to give once you or the camera have actually seen the line.
How is the answering service billed?
It is included with Neuron Core rather than sold as a separate pay-as-you-go service. Core includes a measured voice allowance, and your usage against it is visible in your account.