English and Spanish on the same line, with the safety details intact.
In most of the country a share of the households calling about a problem would rather explain it in Spanish, and this is a trade where being understood is not a courtesy. What has to be moved before a treatment, whether there are pets or small children in the house, how the technician gets to the back — a detail lost in translation is a truck that arrives and cannot work. One line answers in either language and writes down the same things.
What a language gap costs here
The caller who cannot explain what they are seeing describes it as best they can and hopes. The instructions about preparing a room get shortened to what fits the vocabulary both sides share. Then the visit happens, the kitchen is not ready, and the property waits another week for something that was booked correctly.
Both languages, one record
The receptionist recognises the language the caller opens in and continues in it, takes the property details and what they are dealing with, and books an inspection or treatment visit. The record on your side reads the same either way, so nobody in the field is decoding a note written in a language they do not read.
What you set
The preparation and access questions asked before a visit are yours, and they are asked in whichever language the call is happening in. Nothing is dropped because it was awkward to translate on the spot.
Bilingual answering — FAQ
Does the caller have to choose a language first?
No. It picks up the language they start in and stays there — no menu, no waiting for a bilingual person to be free.
What about the preparation instructions?
They are given in the caller's language, from what you have set. The point is that the room is actually ready when the technician arrives.
Do the notes come to us in Spanish?
The property record is written so your team can act on it, whichever language the call happened in.
Can it handle a Spanish call about a recurring plan?
Yes — the same prevention and treatment questions are asked, and the visit is booked into the same calendar as any other call.