Question 1

Why does it matter what pests were found?

Accepted Answer

Because the next visit needs to know whether you are preventing a problem or treating a recurring one. The inspection findings from last time decide the chemicals and the urgency for this visit.

Question 2

Does it schedule recurring plans?

Accepted Answer

Yes. A property can be enrolled in a prevention plan with its own interval, so quarterly services stay on the route and seasonal clients do not get forgotten.

Question 3

Is there free pest control software for a small company?

Accepted Answer

The office half is free. Core is $0 forever: customers and properties, jobs, a basic pipeline, booking and a calendar, one production employee and a one-page website on a Neuron address. A business line and the AI Receptionist that takes the wasp-nest call at 9 p.m. start with Copper; Smart Dispatch and technician workflows sit on the paid tiers.

Question 4

Does it work as pest control scheduling software?

Accepted Answer

Yes, for the recurring part that matters most. The first visit is booked as usual and a recurring plan carries its cadence — monthly, quarterly or seasonal — with the date of the next service, so the following treatment comes from the plan instead of a reminder on a calendar. A one-time ant or roach visit stays a single booking.

Question 5

Can I keep a one-time treatment separate from a recurring plan?

Accepted Answer

Yes. A one-time roach or wasp treatment is a job on the property; a quarterly plan is an enrollment with its own interval. Keeping them apart means a single call does not turn into a standing route by accident.

Question 6

How do I handle a re-treat after the first visit?

Accepted Answer

Book the follow-up as a job tied to the original treatment on the same property. The technician opens it and sees what was applied and where, so a bed bug second pass or a roach re-treat starts from the first visit's notes.

Question 7

Can I record bait stations and traps per property?

Accepted Answer

You can note where each bait station or trap sits — the garage corner, the crawlspace vent, the attic access — in the property record, so a rodent trap check or a termite bait check begins at the right spot.

Question 8

Does it work for termite jobs that run over months?

Accepted Answer

Yes. The inspection, the treatment and each later bait check sit as visits on one property, so a termite job that spans months reads as one story with dates instead of separate tickets.

Question 9

Can residential and commercial accounts live together?

Accepted Answer

Yes. A restaurant with a monthly inspection and a house with a quarterly perimeter service are both properties with their own plan and interval. They share the calendar but their histories stay apart.

Question 10

Where do I put gate codes, dogs and access notes?

Accepted Answer

On the property. The note travels with every visit, so the technician sees the locked crawlspace, the dog in the yard or the tenant who must be home before arriving, not after knocking on the door.

Question 11

Can I note which customers have pets or children?

Accepted Answer

Yes, as a customer note on the property. It is a plain note the technician reads before choosing a treatment. The software does not pick products or judge safety; that decision stays with your licensed technician.

Question 12

Does it track chemicals and licensing for me?

Accepted Answer

It records what was applied on each visit so the history is there when you need it. It does not calculate dilution rates or manage state licensing and reporting; keep using the records your regulator requires alongside it.

Question 13

What happens when an infestation comes back?

Accepted Answer

The property history shows the earlier findings and treatments, so you can tell a returning problem from a new one. The follow-up becomes a visit on that same record, not a fresh customer with no past.

Question 14

Can I bring my existing customer list over?

Accepted Answer

You can add customers and properties to the CRM, with their pest history in the notes. Start with the recurring plan clients, since those are the properties you visit again and again.

Question 15

Is it pest control software for a one-technician company?

Accepted Answer

Yes. Core includes one production employee, which is the owner-operator who sells the plan and sprays the perimeter. When a second technician joins the route, a paid plan lifts that ceiling, and Smart Dispatch and technician workflows for a shared route come with the paid tiers.

Question 16

Does it build a website for my pest control company?

Accepted Answer

Yes. Core builds one landing page — the pests you treat, the area you cover and a form for a homeowner to request an inspection — at its Neuron address. Your own domain and the multi-page site, with service pages for termites, rodents or bed bugs, come with Copper.

Question 17

Does it answer calls for my pest control company?

Accepted Answer

Not on Core. Business phone and the AI Receptionist start with Copper. On Core, the software holds your customers, jobs, pipeline and calendar; a pest control receptionist page covers the phone side.

Step	What the dispatcher sees	What the technician sees
1Call	A new request with the caller, the reason and property notes, inspection findings, treatment plan and recurring schedule, plus the call transcript.	Nothing yet — the request is not assigned to a technician until it is booked.
2Record	The customer record: treatment & prevention records, notes and the job history.	The same record, before the visit — what was done last time and what the caller said.
3Job	The job on the calendar — recurring visits, inspection appointments and technician routes.	Assigned to a technician on a recurring or one-time route, with the address, the reason and the arrival window.
4Invoice	The invoice and payment link on the same job, with the Payments department from Silver.	Marks the job complete; the invoice goes out from the same record.

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