Can it identify pest types on the phone?
It asks questions that help identify what the customer saw — roaches are in the kitchen, termites are in wood, rodents leave droppings — and records the description so the technician knows what to look for.
Can it enroll in a prevention plan on the call?
Yes. A customer who wants to prevent problems can be enrolled in a quarterly treatment plan right on the call, and the property gets added to the regular route.
What does it cost?
AI Receptionist is included with paid Business Core. The CRM foundation stays free; separately metered usage is charged only where an approved usage price applies.
Can I try it first?
Yes — you can talk to the pest control receptionist from this page and hear how it handles the call.
Does it tell the caller which treatment or chemical will be used?
No. Choosing a product, a bait or a method depends on the pest, the structure and the rules you work under, and that is a decision for your licensed technician after the inspection. The receptionist explains the visit process and books it; it does not name a chemical or promise a result.
Will it quote a price for a treatment?
Only what you have set. A treatment price depends on the pest, the size of the property and how bad the infestation is, none of which a phone call can see. It books an inspection or a first visit so your technician or office quotes from what is actually there.
What does it do with a caller who says termites?
It asks what the caller saw — swarmers, mud tubes, soft or damaged wood — and where, then records it exactly as described and books an inspection. It does not diagnose damage or promise a treatment. The inspector confirms on site what is actually there.
How does it handle a rodent call?
It asks where the droppings or noises are, how long it has been going on, and whether anything was tried already. It records the answers and books an inspection. Exclusion work, traps or bait are decided by your technician at the property.
Does it ask about pets and children?
Yes. It asks whether pets or young children are in the home and notes it on the job, so the technician reads it before arriving rather than finding out at the door. What to do about it is the technician's call.
Can it tell a new infestation from a preventive request?
Yes. A caller seeing pests now and a caller who wants a quarterly plan before problems start are different calls. It asks which one this is and books accordingly, so a reactive call is not buried under routine plan sign-ups.
What about a restaurant or other food-service customer?
It asks whether the premises are commercial or food-service, who approves the visit and whether there is a recurring service in place. The property type goes onto the job. Any inspection or documentation your business owes that customer stays with you.
How does it treat an existing customer calling about a return of pests?
If the caller's number or address matches a past job or an active plan, the summary says so, so your office sees a re-treat question rather than a new lead. Whether a re-treat is covered under your plan terms is your decision, made with the record open.
What if the address is outside my service area?
It checks the address against the area you set before offering any window, and tells the caller politely when you do not cover it. That saves a wasted route stop on a day when every stop counts.
Can a caller reach a person instead?
Yes. If the caller asks for the owner or a technician, the receptionist takes a callback request with the reason and the best time, and it lands on the job. Nobody is trapped in a script.
Does it work at night and on weekends?
Yes. Pests do not wait for office hours, and a caller who finds a wasp nest or a rodent at 9 p.m. gets the same answer as one at 9 a.m. Night calls arrive as booked inspections or callback requests, ready for the morning.
Where do the calls go afterward?
Every call leaves a summary and transcript on the property record, next to the inspection notes and treatment history. When the technician arrives, they can read what the caller said about the pest instead of asking the customer to start over.