One number for the permit, the inspector and the customer.
This trade writes its phone number onto other people's records. It goes on the permit application, onto the inspection paperwork, into the homeowner's file next to the excavation photos, and into an insurance claim that may be opened months after the trench is closed. A personal cell on all of that cannot be handed to a new office person and cannot be taken back. A dedicated business line can.
A number you can still be reached on in two years
Pick a local number in your own area code and put it on the paperwork. When an inspector calls to move a window, when a homeowner calls because the yard settled over the backfill, when an adjuster calls about a claim from last spring — they reach the business, not whoever happened to own that cell number at the time.
Answering attached from the first day
The number comes with the AI receptionist on it, which matters in a trade where the calls arrive while the crew is in the ground. An inspector calling at 1pm gets a voice and gets scheduled instead of leaving a message that is heard at six. Voice and text land in one place with the customer's record.
Live in minutes, and yours
Choose a number and it works — no carrier paperwork, no hardware, no month of provisioning. Your personal phone goes back to being personal, and the business line stays with the business.
Business phone number — FAQ
Is the number local to my area?
Yes — pick one in your own area code, so a homeowner or a city office sees a familiar caller ID rather than an out-of-town number.
Can I keep the number I already gave the city?
Yes. You can keep your existing number and forward it to Neuron, or take a new business number and use both — the same answering sits behind either.
Can it send texts as well?
Yes, the line does voice and SMS, so appointment confirmations and «crew is on the way» messages go out from the business number instead of somebody's personal phone.
What happens to calls that come in during a dig?
They are answered, the details are taken and they land on the customer record with the address, so an inspector's schedule change does not depend on anyone hearing a ring from a trench.