Free CRM and website for your plumbing business. Add AI receptionist, business phone, dispatch and payments as you grow.
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Pricing · Your Neuron Core
The same company structure you get in the workspace — departments, connections, plan and limits in one picture.
One platform, three jobs
This page is specifically about the Plumbing CRM — customer, property or equipment records and job history.
Operations software
Plumbing software
Run the workday: online booking, scheduling, dispatch, technician workflow and estimates.
CRM & records
Plumbing CRM
Keep the context: customers, properties or equipment, job history, notes and follow-up.
AI receptionist
AI receptionist for Plumbing
Handle inbound calls: answer, capture reason and urgency, check the service area and book.
A plumbing CRM keeps customer, property and job history together so a plumber does not start every service call from zero. Neuron keeps the service address, past leaks and drain problems, water-heater details, estimates, invoices, technician notes and previous repairs on the property record — not only on a contact. That means the dispatcher can see what happened before the truck is sent, and the technician can arrive with context from earlier visits. Free Core covers CRM, customers, jobs and basic booking; business phone, AI receptionist, scheduling and dispatch can be added as the plumbing business grows.
Plumbing CRM software
A plumbing CRM is the working record behind each service relationship: who called, which property needs service, what happened on previous visits, what equipment is installed, what was estimated or invoiced, and what still needs follow-up. Neuron keeps those facts together so the office and technician work from the same history instead of reconstructing it from a contact list, text thread and memory.
Keep contacts and multiple service addresses separate, with plumbing history attached to the property.
Store previous calls, technician notes, repairs and outcomes so repeat issues start with context.
Keep water-heater, fixture, shut-off valve and drain-line details with the address they belong to.
Keep estimates, job details and billing context connected to the same customer and property record.
Book the visit and send the technician with the property history and issue already attached.
Keep communication context close to the work record instead of scattering it across separate tools.
Track declined estimates, maintenance and repeat plumbing problems without rebuilding the history.
Give the field technician the previous service information before arriving at the property.
A homeowner can change phone numbers and a tenant can move, but the repair history belongs to the service address. Neuron separates the customer from the property so the next call can bring back the pipe, fixture, water-heater, shut-off and prior-job context that belongs to that location.
Run customers, jobs and your website for $0. Add AI receptionist, dispatch and automation when you're ready.
Built for plumbing service records
Keep the emergency call, property history, technician context, estimate and invoice connected to one plumbing service record.
Customer, property, job and technician context stay connected from intake through invoicing.
At 11pm the AI receptionist answers, asks whether the water is shut off and where the leak is coming from, and books an urgent visit. The dispatcher sees it on the schedule, flagged urgent, with the caller's own words on the job card.
The dispatcher looks at the day's schedule, sees which plumber is closest and free, and assigns the job. The technician opens a job card with the address, the leak description and the gate code already filled in.
Before the technician knocks, the property record on their phone shows past visits, which fixtures were replaced, where the main shutoff is, and the note about the galvanized pipe in the crawlspace.
The technician logs the water heater's model, tank size and install date on the property record. When the owner calls eight years later, the dispatcher sees the same unit on the job card instead of asking them to go read the label.
The technician builds the estimate on site, the customer approves it before work starts, and that same estimate becomes the invoice when the job closes. The office sees the invoice without anyone re-typing the line items.
The technician works the whole visit from one job card in the field app: arrival time, photos of the old pipe, parts used, the customer's signature. The dispatcher watches the schedule update as the job moves to done.
The same CRM, booking, dispatch and technician portal — see the full breakdown.
The caller says
“My water heater stopped working and there's water on the floor.”
What Neuron does
Booking created in an emergency or routine slot, with the leak description and shut-off status already on the job.
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Customers, Jobs, Scheduling, Core work records — always free.
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Starter AI/voice credits included
Copper $99/mo
After the 7-day Copper trial, continue on Copper or return to free Core. Your CRM and company data stay in place.
Free CRM forever
Free basic website with a verified customer-owned domain. Core: $0 forever.
Business Core from $99/mo
AI receptionist included with Business Core. Business phone, booking and dispatch are part of the Business Core platform.
Current Business Core tiers
Copper $99/mo · Silver $299/mo · Gold $999/mo
The EPA's updated Lead and Copper Rule requires water systems to replace all lead service lines within a decade, opening a significant pipeline of work for plumbing contractors while imposing strict compliance timelines. Understanding the rule's scope and requirements is essential for shops bidding on municipal and residential replacement projects.
Read analysis
The 2024 International Plumbing Code requires yearly backflow preventer inspections to keep potable water safe and avoid contamination liability. Service contractors who add certified testing to their offerings can meet client compliance needs and protect their reputation.
Read analysis
A new economic analysis projects a severe plumbing labor shortage by 2027, driven by falling apprenticeship enrollment and an aging workforce. For HVAC, electrical, and appliance-repair shops competing in the same talent pool, the shortage signals rising wage pressure and an urgent need to lock in skilled workers now.
Read analysisKnowing the history of a plumbing issue helps technicians understand the root cause and avoid repeating past mistakes. For example, if a drain clog keeps returning, it might be due to a problem with the pipe material or a previous repair that wasn't done correctly. This information allows for a more effective and lasting solution.
Neuron's CRM tracks repeat plumbing problems by logging every issue against the property record. When a problem like a burst pipe or a recurring drain clog returns, the system shows the history of previous repairs and the effectiveness of those solutions. This helps technicians determine if the issue is a new problem or a recurrence, and plan accordingly.
A plumbing property record in Neuron includes details about the pipe material, age, and prior issues, as well as water heater details, drain line history, and the location of shut-off valves. It also stores job notes from every visit, estimates for repipe or replacement work, and follow-ups tied to declined estimates.
During emergency plumbing calls, Neuron's CRM provides immediate access to the property's history, including any previous plumbing issues, water heater details, and the location of shut-off valves. This information helps technicians quickly assess the situation and take appropriate action, potentially saving time and preventing further damage.
Yes, Neuron's CRM allows you to view the history of a specific pipe or fixture by accessing the property record. You can see details about the pipe material, age, and any previous issues, as well as the history of water heaters, drain lines, and other plumbing components.
Neuron's CRM tracks water heater issues by storing detailed information about the brand, install date, warranty, and any previous problems. When a water heater fails or needs service, the system provides a complete history of past repairs and maintenance, helping technicians determine the best course of action.
The shut-off valve is crucial in plumbing repairs as it allows technicians to stop the flow of water to a specific area of the property. Knowing the location of shut-off valves, which is stored in the property record, helps technicians quickly isolate the problem and prevent further damage during repairs.
Neuron's CRM helps with drain line maintenance by tracking the history of drain clogs, snaking, and other drain-related issues. This information is stored in the property record, allowing technicians to identify recurring problems and take preventive measures to avoid future blockages.
A useful plumbing CRM should keep customer, property and job history together, then connect that record to booking, estimates, invoices and field work. The goal is to let the office and technician see the same service history instead of rebuilding it from calls, texts and notes.
Yes. Free Core includes CRM, customers and jobs, a basic pipeline, basic booking and calendar, and one production employee. Paid tiers add business phone, AI Receptionist, automation, Smart Dispatch and technician workflows.
Yes. The customer and the service property are separate records, so a landlord, property manager or repeat customer can have more than one address while each property keeps its own plumbing and job history.
Yes. The property record keeps prior visits, technician notes, pipe and fixture details, water-heater information, estimates and recurring issues so the next technician can review the history before the appointment.
