FAQ
Straight answers about pricing, migrating from Jobber / Housecall Pro / Workiz, importing your data, telephony and the pay-as-you-go AI.
Is Neuron Expert really free?+
Yes. The full CRM — customers, jobs, history, online booking, dispatch and the technician portal — is free forever, with no card required to start. You only pay for the optional AI services you choose to use, such as the AI receptionist, telephony or programmatic SEO.
How does pay-as-you-go AI pricing work?+
There are no monthly AI plans. You top up a wallet and each AI service draws from it only as you use it — for example, a generated SEO page costs $1 to create and $0.50 to improve. You can turn any AI service off at any time, and you never pay a subscription for them.
Which field-service businesses is it for?+
It's built for hands-on, we-come-to-you service businesses: appliance repair, HVAC, plumbing, electrical, garage door, locksmith, roofing, pest control, pool service, junk removal, handyman and more. Recurring trades like lawn care and cleaning work too, with scheduling that fits routes.
What does the AI receptionist do?+
It answers calls 24/7, qualifies the caller, books the appointment straight into your calendar, and logs the full call history against the customer — so no lead is missed.
Is it a real AI — and do callers know?+
Yes, it's an AI receptionist, not a pre-recorded message. Callers are told they're speaking with an AI assistant, and it takes a message or hands off when a person is needed. Honest disclosure is built in.
Do I need a credit card to get started?+
No. You can start using the free CRM with no card. A payment method is only needed if you choose to use the pay-as-you-go AI services.
Can I migrate from Jobber, Housecall Pro, Workiz or ServiceTitan?+
Yes. Neuron Expert is a full replacement for field-service CRMs like Jobber, Housecall Pro, Workiz and ServiceTitan. You bring your customers and job history across by CSV export/import (or via API), then run booking, dispatch and the technician app on the free CRM — with no subscription during the switch.
Can I keep my existing phone number?+
Yes. You can connect a phone number for calls and texts, and use the AI receptionist and call tracking on top of it. Telephony is pay-as-you-go — you pay for the minutes and messages you use, plus a small monthly fee for the dedicated number.
What languages does the AI support?+
Today the AI receptionist answers and books calls in English, Spanish and Russian (EN / ES / RU) — useful for diverse local markets. More languages are on the way.
Is my data safe, and can I cancel anytime?+
Your data is hosted in the cloud with encryption in transit and access controls, and is isolated per company. It's yours — never sold, and you can export it at any time. There's nothing to cancel: the CRM is free with no subscription; turn any pay-as-you-go AI on or off whenever, and your bill goes back to $0 while the CRM keeps working.