How many minutes of calls does it include?
Free lets you call the demo receptionist. Copper includes 100 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. Where a plan publishes no allowance, nothing is metered.
Which languages does it answer in?
AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.
Can this replace an appliance repair answering service — what does it do after 17:00?
The same as at noon: it answers, asks which appliance and what it is doing, takes the brand and model, checks the address against your service area and books a window or records the next action for the morning. It covers the answering, intake and booking side of that job. If you specifically need a live human on every call, compare that requirement separately before switching.
Will it really get the model number out of a caller?
It asks for brand and model as part of the booking and records whatever the caller can give — including «it is on a sticker inside the door, I will check». What it captures lands on the job instead of in somebody's memory, which is what decides whether the part is on the van.
What if it does not understand the caller?
It does not guess a booking. Whatever it did capture — the caller's words, the transcript and a summary — goes on the customer record as a lead with the reason, so your office can follow up.
How do I cancel it?
In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Can I hear it before I switch it on?
Yes — the demo at the top of this page is the appliance receptionist, and it behaves the way it would on your line.
What does it ask when a refrigerator is not cooling?
Which appliance it is, what it is doing — not cooling at all, or cooling badly — and the brand, model and rough age. It writes the answers on the job in the caller’s words. Working out whether it is the compressor, a fan or a sensor is the technician’s work at the unit, not something a phone call can settle.
Will it diagnose the fault or quote a repair price?
No. It writes down what the caller describes and books the visit. Diagnosing the appliance and pricing the repair stay with the technician. What it does say about money is your diagnostic fee, in the wording you gave it.
How does it explain the service fee?
In your own wording, the same way on every call. The caller hears the fee before a window is confirmed, so the first time they learn about it is not when the technician is already at the door.
What if the caller says there is water on the floor, or smells gas?
That is put ahead of the ordinary booking flow rather than treated as a routine request, and it is written on the record so your office sees it first. The receptionist does not tell the caller what is safe to do with the appliance.
What happens when my technicians are all on jobs and cannot pick up?
The call is still answered. The receptionist does not need a free technician to take the details; it books into the windows your rules allow, or records the next action, and the summary is waiting on the customer record when the technician is back at the van.
What if the caller is outside my service area?
The address is checked before any window is offered, so nobody is booked into an afternoon you cannot cover. The call is kept as a lead with the reason recorded, and your office decides whether to call back.
What does my office see after a call?
A booking with its window and the reason for the visit, a short summary of the call and the full transcript, all on the customer record. A call that did not end in a booking is there too, as a lead with the reason.
Does it replace my dispatcher?
No. It answers the phone and books inside the rules you set — service area, urgency, arrival windows. Deciding which technician goes where, and moving a visit when the day changes, is still the office’s job on the dispatch board.
