Question 1

Can this replace an appliance repair answering service — what does it do after 17:00?

Accepted Answer

The same as at noon: it answers, asks which appliance and what it is doing, takes the brand, checks the address against your service area and books one of your open windows, or records the next action for the morning. It covers the answering, intake and booking side of that job. If you need a live person on every call, weigh that separately before switching.

Question 2

What does it ask when a refrigerator is not cooling?

Accepted Answer

Which appliance it is and what it is doing, in the caller’s words, and the brand if they know it. A warm refrigerator or freezer means food at risk, so it offers the soonest window you have. Whether it is the compressor, a fan or the defrost system is the technician’s call at the unit, not something a phone call settles.

Question 3

Does it ask for the model number?

Accepted Answer

No. It asks for the brand and does not keep a caller on the line hunting for a sticker behind the kick plate. If the caller reads out a model number or an error code anyway, it is in the summary and transcript on the record; the model goes on the job from there or from the data plate once the technician is at the machine.

Question 4

What if the caller smells gas or sees sparking?

Accepted Answer

A gas smell near a range, oven or dryer stops the booking: the receptionist tells the caller to stop using it, ventilate, leave and call the gas company or emergency services, and does not schedule until they are safe. For sparking or a burning smell it says to unplug the appliance if that is safe and not use it until the technician arrives.

Question 5

What if there is water on the floor?

Accepted Answer

An active leak that could damage the home gets priority scheduling, and it is written on the job so your office sees it first. A dishwasher that leaves water in the bottom without leaking onto the floor is booked as an ordinary next-available visit.

Question 6

Will it diagnose the fault or quote a repair price?

Accepted Answer

No. It writes down what the caller describes and books the visit. Diagnosing the appliance and pricing the repair stay with the technician. What it does say about money is your diagnostic fee, in the wording you gave it.

Question 7

How does it explain the diagnostic fee?

Accepted Answer

In your wording, the same way on every call. Out of the box that is a flat fee for the technician to come out and diagnose the appliance, applied toward the repair if it is done on the same visit; you replace it with yours. The caller hears it before a window is confirmed, not at the door.

Question 8

What happens when my technicians are all on jobs and cannot pick up?

Accepted Answer

The call is still answered. The receptionist does not need a free technician to take the details; it books into the windows your rules allow, or records the next action, and the summary is waiting on the customer record when the technician is back at the van.

Question 9

What if the caller is outside my service area?

Accepted Answer

The address is checked before any window is offered, so nobody is booked into an afternoon you cannot cover. The call is kept as a lead with the reason recorded, and your office decides whether to call back.

Question 10

Does it take calls about commercial units or parts sales?

Accepted Answer

By default it tells the caller that you do not service commercial or industrial units unless your company offers them, and that you do not sell parts over the counter, because you diagnose and repair on site. A homeowner with a broken washer is the call it is set up to book.

Question 11

What does my office see after a call?

Accepted Answer

A booking with its window and the reason for the visit, a short summary of the call and the full transcript, all on the customer record. A call that did not end in a booking is there too, as a lead with the reason.

Question 12

What if it does not understand the caller?

Accepted Answer

It does not guess a booking. Whatever it did capture — the caller's words, the transcript and a summary — goes on the customer record as a lead with the reason, so your office can follow up.

Question 13

How is it different from a virtual receptionist service?

Accepted Answer

Many answering and virtual receptionist services take a message for you to return. This one finishes the booking: it checks the address against your area, offers your open windows and writes the job into your CRM with the appliance, brand and symptom. It will not guess at a diagnosis or a repair price.

Question 14

How many minutes of calls does it include?

Accepted Answer

Free lets you call the demo receptionist. Copper includes 300 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. Where a plan publishes no allowance, nothing is metered.

Question 15

Which languages does it answer in?

Accepted Answer

AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.

Question 16

Can I hear it before I switch it on?

Accepted Answer

Yes — the demo at the top of this page is the appliance receptionist, and it behaves the way it would on your line.

Question 17

How do I cancel it?

Accepted Answer

In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.

Question 18

Does it replace my dispatcher?

Accepted Answer

No. It answers the phone and books inside the rules you set — service area, urgency, arrival windows. Deciding which technician goes where, and moving a visit when the day changes, is still the office’s job on the dispatch board.

Step	What the dispatcher sees	What the technician sees
1Call	A new request with the caller, the reason and brand, model, appliance type and diagnosis and service history, plus the call transcript.	Nothing yet — the request is not assigned to a technician until it is booked.
2Record	The customer record: appliance & warranty records, notes and the job history.	The same record, before the visit — what was done last time and what the caller said.
3Job	The job on the calendar — arrival windows, technician skills, diagnosis details and follow-up visits.	Assigned to a technician dispatched to the property, with the address, the reason and the arrival window.
4Invoice	The invoice and payment link on the same job, with the Payments department from Silver.	Marks the job complete; the invoice goes out from the same record.

Appliance Repair AI Receptionist

What your appliance repair callers say — and who picks up