Question 1

How does it handle an inspection for a closing?

Accepted Answer

As a dated obligation, not a preference. The booking carries the closing date it belongs to, so the visit is scheduled against a real deadline and the report has somewhere to land when it is written.

Question 2

Can pump-out intervals differ per property?

Accepted Answer

Yes — that is the point of keeping them on the property record. A thousand-gallon tank under a household of two and the same tank under a household of six are not on the same interval, and one company-wide default gets both wrong.

Question 3

Why keep truck access notes?

Accepted Answer

Because a pump-out that the truck cannot physically reach is a wasted drive and an unhappy customer. Gate width, ground conditions and the distance to the lid live on the property record so the second visit is not the first one repeated.

Question 4

Is the septic software really free?

Accepted Answer

Core is $0 forever for CRM, customers and jobs, a basic pipeline, basic booking and calendar, and one production employee. Business phone and AI Receptionist start with Copper; Smart Dispatch and technician workflows are paid-tier capabilities.

Question 5

How does the pump-out interval get set?

Accepted Answer

You set it per property from the tank size and the number of people in the house, and the next pump-out date is calculated from the last one on the record. A technician who finds more sludge than expected can shorten that property's interval without touching anyone else's.

Question 6

What goes on a septic property record?

Accepted Answer

Tank size and compartments, lid and riser location, hose run, the date and notes of every pump-out, baffle and filter condition, pump and alarm model, drain field observations, and the inspection and permit paperwork. It stays with the address when the owner changes.

Question 7

Can I schedule by county or by area instead of by call order?

Accepted Answer

Yes. Pump-outs due in the same county can be grouped onto the same truck day, so a driver covers one side of the service area rather than crossing it twice. A fixed inspection date stays where it is and the routine work is arranged around it.

Question 8

How are alarm calls different from scheduled pump-outs?

Accepted Answer

An alarm is an urgent job that arrives in the middle of a planned day, so it lands on the same board with its own priority and the pump or panel model attached. The dispatcher sees what it displaces before moving a scheduled stop.

Question 9

What does the technician see before arriving?

Accepted Answer

The tank location, the last pump-out date, the access notes, the hose distance and any warning from a previous visit such as a locked gate, a dog or soft ground. The point is that the second visit does not repeat the first visit's search for the lid.

Question 10

Does it help when a drain field is starting to fail?

Accepted Answer

It keeps the evidence together. Standing water noted at one visit and soft ground at the next, with dates, makes a trend a technician can show the owner, and the repair estimate sits on the same record whether the owner accepted it or not.

Question 11

Can I bring my existing customers and pump-out history in?

Accepted Answer

Yes. You can import existing customers and their history into the free foundation and keep working while you fill in tank details on the properties as you visit them. Nothing has to be re-keyed in a weekend before you start.

Question 12

Is this septic pumping software?

Accepted Answer

Pump-outs are the work it is built around: the date of the last one on the property, the interval you set for that tank, the county it sits in and the access notes for the truck. Inspections, alarm calls and drain field repairs share the same board, so a pumping day is planned with all of them in view.

Question 13

Does it work for a one-truck septic company?

Accepted Answer

It starts there. A single pumper truck covering a whole county needs the pump-out dates, the tank notes and the access warnings more than a dispatch board, and those live in the free record from day one. Routing several trucks and technician workflows are paid-tier capabilities for later.

Question 14

What about septic inspections for a home sale?

Accepted Answer

Each one is booked with the closing date and the party who ordered it, so the schedule shows which visits are movable and which are not. The finished report attaches to the property and can be found again when the county or the next buyer asks.

Step	What the dispatcher sees	What the owner availability sees
1Call	A new request with the caller, the reason and property notes, tank size and location, pump-out history and inspection findings, plus the call transcript.	Nothing yet — the request is not assigned to a owner availability until it is booked.
2Record	The customer record: system & pump-out records, notes and the job history.	The same record, before the visit — what was done last time and what the caller said.
3Job	The job on the calendar — pump-out intervals per property, inspections tied to a closing date, and access the truck has to physically reach.	Assigned to the business owner, with the address, the reason and the arrival window.
4Invoice	The invoice and payment link on the same job, with the Payments department from Silver.	Marks the job complete; the invoice goes out from the same record.

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