Question 1

How does it handle a backup that is happening right now?

Accepted Answer

It becomes a booking in a same-day clearing window, and the property record travels with it — where the cleanout is, what the line is made of, whether this address has backed up before. The tech reads that before arriving rather than working it out at the door.

Question 2

Can a camera inspection be booked differently from a clearing?

Accepted Answer

Yes, and it should be. A clearing is a short window; a camera inspection is a longer block with the footage written up afterwards. Booking them as the same appointment length is how a day of camera work quietly eats three clog calls.

Question 3

Does it know which truck can jet a line?

Accepted Answer

The dispatch board is where you say so. Jetting and root cutting are assigned to the technician whose truck carries that equipment, instead of a same-day slot being filled by somebody who has to come back with a different vehicle.

Question 4

Is the drain cleaning software really free?

Accepted Answer

Core is $0 forever for CRM, customers and jobs, a basic pipeline, basic booking and calendar, and one production employee. Business phone and AI Receptionist start with Copper; Smart Dispatch and technician workflows are paid-tier capabilities.

Question 5

Can I record where the cleanout is so nobody hunts for it twice?

Accepted Answer

Yes. The cleanout location is a note on the property, along with the line material and any access problem. The next technician to that address reads it before leaving the shop instead of walking the yard looking for the cap.

Question 6

How do I keep track of a line that keeps backing up?

Accepted Answer

Every clearing is a job on the property record, so the address shows its own history: when the line was cleared, what machine was used, what the technician found. Three clearings in a year reads as a line that needs a camera visit, and the record is what lets you say so to the customer.

Question 7

Where do camera inspection notes go?

Accepted Answer

On the job and on the property. The technician writes what the footage showed, such as roots at a joint, a belly in the line or a change of pipe material, and the next visit opens with that note instead of starting from zero.

Question 8

Can it separate a kitchen line from a main sewer line?

Accepted Answer

You can keep them as separate lines on one property, each with its own jobs and notes. A kitchen line that clogs with grease and a main line with roots are different problems, so each line keeps its own history.

Question 9

What about a tenant calling for the landlord?

Accepted Answer

Record the tenant as the person on site and the landlord or property manager as the contact for approval. The job carries both, so the technician knows who lets them in and who signs off on the work.

Question 10

Does it quote a price for a clearing or a camera visit?

Accepted Answer

No price appears on its own. Drain work depends on the line, the access and the equipment, so the booking carries what the customer described and the number stays yours to give.

Question 11

Can it handle repeating maintenance jetting?

Accepted Answer

Yes. A restaurant grease line or a rental building that needs jetting at a regular interval is booked as a repeating visit, and each visit is a job on the record, so you can see whether the interval is right.

Question 12

Is this drain cleaning scheduling software or a CRM?

Accepted Answer

Both halves of one tool. The schedule holds same-day clearing windows and longer camera blocks, and every booking lands on the customer record where the line's history is kept. The free Core covers booking, calendar, customers and jobs; Smart Dispatch is a paid-tier capability for when there are trucks to route.

Question 13

Does it suit a hydro jetting business?

Accepted Answer

Jetting work is mostly booked ahead — a restaurant grease line, an apartment building's main — with the access notes and the jetter written on the job. Each visit stays on the address, so the gap between jettings and any backup in between sit on one record when you set the next interval.

Question 14

How does a drain company use the free plan?

Accepted Answer

Start with customers, properties, jobs and the calendar. That already gives you line history, cleanout notes and camera notes in one place. Phone answering and dispatch tools come later, when the call volume asks for them.

Step	What the dispatcher sees	What the owner availability sees
1Call	A new request with the caller, the reason and address and access notes, which line and access point, camera inspection findings and repeat-clog history, plus the call transcript.	Nothing yet — the request is not assigned to a owner availability until it is booked.
2Record	The customer record: line & camera inspection records, notes and the job history.	The same record, before the visit — what was done last time and what the caller said.
3Job	The job on the calendar — same-day windows for active backups, camera visits booked longer, and repeat addresses that want the same tech.	Assigned to the business owner, with the address, the reason and the arrival window.
4Invoice	The invoice and payment link on the same job, with the Payments department from Copper.	Marks the job complete; the invoice goes out from the same record.

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