How many minutes of calls does it include?
Free lets you call the demo receptionist. Copper includes 100 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. Where a plan publishes no allowance, nothing is metered.
Which languages does it answer in?
AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.
What does it do after 17:00 when a breaker keeps tripping?
The same as at noon. It asks what the breaker or outlet is doing and whether there is any burning smell or sparking, checks the address against your service area, then books the first window your rules allow or records the call as a priority for the morning.
What if it does not understand the caller?
It does not guess a booking. Whatever it did capture — the caller's words, the transcript and a summary — goes on the customer record as a lead with the reason, so your office can follow up.
How do I cancel it?
In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Can I hear it before I switch it on?
Yes — the demo at the top of this page is the electrical receptionist, and it behaves the way it would on your line.
What does it ask when a breaker keeps tripping?
What the breaker is doing, which part of the house is affected and whether there is any burning smell or sparking. It writes the answers on the job in the caller’s words. Finding out why the breaker trips is the electrician’s work at the property, not something a phone call can settle.
How does it tell a service call from a panel-upgrade estimate?
By what the caller asks for. A dead outlet or a tripping breaker is a service call; a request to upgrade a panel or add a circuit is an estimate visit. They are booked into different windows under your rules, so a quote request does not take the slot of a same-day repair.
What if the caller mentions sparking, a burning smell or smoke?
That is put ahead of the ordinary booking flow rather than treated as a routine request, and it is written on the record so your office sees it first. The receptionist does not tell the caller what is safe to touch.
Will it diagnose the fault or quote a price?
No. It writes down what the caller describes and books the visit. Working out what is wrong and writing the estimate stay with the electrician at the property.
What does it record about a panel or EV-charger call?
Whatever the caller can say: the panel’s location, its age or brand if they know them, what the new circuit is for and where the car is parked. That goes on the property record so the electrician arrives knowing what the call was about.
What happens when my electricians are all on jobs and cannot pick up?
The call is still answered. The receptionist does not need a free electrician to take the details; it books into the windows your rules allow, or records the next action, and the summary is waiting on the customer record when the electrician is back at the truck.
What if the caller is outside my service area?
The address is checked before any window is offered, so nobody is booked into an afternoon you cannot cover. The call is kept as a lead with the reason recorded, and your office decides whether to call back.
What does my office see after a call?
A booking with its window and the reason for the visit, a short summary of the call and the full transcript, all on the customer record. A call that did not end in a booking is there too, as a lead with the reason.
Does it replace my dispatcher?
No. It answers the phone and books inside the rules you set — service area, urgency, arrival windows. Deciding which electrician goes where, and moving a visit when the day changes, is still the office’s job on the dispatch board.
