How many minutes of calls does it include?
Free lets you call the demo receptionist. Copper includes 100 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. Where a plan publishes no allowance, nothing is metered.
Which languages does it answer in?
AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.
What does it do after 17:00 when a door will not open?
The same as at noon. It asks what the door is doing, whether one side is crooked and whether a car is trapped inside, checks the address against your service area, then books the first window your rules allow or records the call as a priority for the morning.
What if it does not understand the caller?
It does not guess a booking. Whatever it did capture — the caller's words, the transcript and a summary — goes on the customer record as a lead with the reason, so your office can follow up.
How do I cancel it?
In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Can I hear it before I switch it on?
Yes — the demo at the top of this page is the garage door receptionist, and it behaves the way it would on your line.
Does the receptionist tell the caller what is wrong with the door?
No. It writes down what the caller describes — the bang, the crooked side, the silent opener — and passes it to your technician as symptoms, not as a diagnosis. Whether it is a spring, a cable, a panel or the opener is the technician's call on site.
What does it do when a caller says a car is stuck inside the garage?
It treats that as time-sensitive. It asks the questions your dispatcher would ask, takes the address and phone number, checks the service area and either books the first window your rules allow or flags the call as a priority for whoever opens the schedule first.
Can it tell a spring call from an opener call?
It asks the questions that separate them: a bang and a door that will not lift point one way, an opener that hums but does not move the door points another, and blinking sensor lights point a third. The answers go on the job so the right parts are on the truck.
Does it quote a price for a spring replacement?
No. If you set a service call fee, it states that fee in your wording when a caller asks. It does not quote a repair, a part or a new door, because that depends on what the technician finds.
What about calls for a new door or a new opener?
It takes them as a different kind of job from a repair. It records what the caller wants to replace, the type of door and the address, and books an estimate visit or leaves a callback for your sales side, depending on how you set it up.
Does it handle commercial doors and loading docks?
It asks whether the door is residential or commercial and records the answer, along with the building contact and access instructions the caller gives. A dock door that will not close is then booked as a commercial job rather than lost among home calls.
What does my dispatcher see after the call?
A booking with the address, the symptoms, the spring configuration if the caller knew it, any safety flag, the chosen window, a short summary and the full transcript. Nobody has to call back to ask what the door was doing.
Does it work for a one-technician garage door company?
Yes. A single owner who is up a ladder all day is exactly who misses calls. The receptionist answers while you work, books into your calendar within your rules and leaves you a record to read at lunch instead of voicemails to return.
What happens when the caller is upset or wants to speak to a person?
It does not argue or keep the caller on the line. It records the callback request with the reason and the number, and your office sees it as a lead to follow up on.
