How many minutes of calls does it include?
Free lets you call the demo receptionist. Copper includes 100 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. Where a plan publishes no allowance, nothing is metered.
Which languages does it answer in?
AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.
Can this handle after-hours HVAC calls like an answering service — what does it do after 17:00?
The same as at noon. It answers, collects the no-cool or no-heat details, checks the address against your service area and your urgency rules, then books an arrival window or records the next action for the morning.
What if it does not understand the caller?
It does not guess a booking. Whatever it did capture — the caller's words, the transcript and a summary — goes on the customer record as a lead with the reason, so your office can follow up.
How do I cancel it?
In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Can I hear it before I switch it on?
Yes — the demo at the top of this page is the HVAC receptionist, and it behaves the way it would on your line.
What does it ask on a no-heat call in January?
The same questions as on a no-cool call in July. It asks what the furnace or heat pump is doing — no heat at all, or heating weakly — then takes the address, checks your service area, asks how urgent it is and offers the windows your rules allow.
What happens when every technician is on a job?
The call is still answered. The receptionist does not need a free technician to take the details; it books into the arrival windows your rules allow, or records the next action, and the summary is waiting on the customer record when a technician comes back to the office.
Does it recognise a customer on a maintenance plan?
A caller already on your customer record is recognised as an existing customer, with the plan flagged on that record. A spring tune-up request is then booked against a plan the customer already has, not typed in as a stranger’s first call.
Will it diagnose the unit or quote a price?
No. It writes down what the caller describes — a condenser that runs but does not cool, a furnace that will not start — and books the visit. Diagnosing the equipment and writing the estimate stay with the technician at the property.
What if the caller is outside my service area?
The address is checked before any window is offered, so nobody is booked into an afternoon you cannot cover. The call is kept as a lead with the reason recorded, and your office decides whether to call back.
What does my office see after a call?
A booking with its arrival window and the reason for the visit, a short summary of the call and the full transcript, all on the customer record. A call that did not end in a booking is there too, as a lead with the reason.
Does it replace my dispatcher?
No. It answers the phone and books inside the rules you set — service area, urgency, arrival windows. Deciding which technician goes where, and moving a visit when the day changes, is still the office’s job on the dispatch board.
