AI receptionist
What your HVAC callers say — and who picks up
The receptionist answers calls arriving while technicians are still on jobs, asks what the job needs and books it into the CRM with the caller's details.
Caller
“My AC stopped cooling.”
Caller
“The furnace is making a strange noise.”
Caller
“Can someone come out today?”
Caller
“The AC is running but the air from the vents is barely cool, and there's frost on the pipe by the indoor unit.”
Caller
“Our furnace clicks a few times and then nothing, and it's 30 degrees outside with a baby in the house.”
Caller
“It's a Carrier, about twelve years old, and the outdoor fan is running but the air upstairs never gets below 80.”
HVAC
Talk to Neuron like a real customer. It qualifies the request, checks what matters, offers the next step and saves everything to CRM.
Have the receptionist call me
One demo call to your phone, as the HVAC company's receptionist. We text you a code first, so nobody else can send the call to your number. No account needed.
LOCAL LEADS WITHOUT PAID ADS
Get local customerswithout paying for ads
Help customers find you through Google Search, Google Maps and AI answers — without paying for every click. When customers contact you, Neuron helps capture their inquiries in your CRM.
1. Traffic finds you
Google Search, AI answers and Google Maps bring customers in.
2. Neuron answers
Your AI receptionist converts the call.
3. Saved in CRM
Lead, source and details are captured automatically.
4. Ready to work
Schedule, follow up and serve the customer.
HVAC
★★★★★
Sample listing · Miami, FL
Google Maps
AC repair near me
AI Answer
Find local HVAC services in Miami...
New leads in your CRM
DEMO- John D.Call · AC repair2m
- Maria S.Website form · Heating repair12m
- David K.AI chat · Seasonal maintenance25m
Illustrative example — not live customer data
- No paid adsOrganic search and Maps
- Local customersGoogle & nearby searches
- 24/7 AI receptionistHelps answer inquiries
- All-in-one CRMCalls, messages, forms
Visuals and sample leads are illustrative. Organic traffic and lead volume are not guaranteed.
In the CRM
How a HVAC call turns into a paid job
| Step | What the dispatcher sees | What the technician sees |
|---|---|---|
| 1Call | A new request with the caller, the reason and equipment type, service history, maintenance plan and estimate notes, plus the call transcript. | Nothing yet — the request is not assigned to a technician until it is booked. |
| 2Record | The customer record: equipment & maintenance-plan records, notes and the job history. | The same record, before the visit — what was done last time and what the caller said. |
| 3Job | The job on the calendar — arrival windows, technician assignment and emergency priorities. | Assigned to a technician dispatched to the property, with the address, the reason and the arrival window. |
| 4Invoice | The invoice and payment link on the same job, with the Payments department from Silver. | Marks the job complete; the invoice goes out from the same record. |
What your HVAC business gets free, and what Copper adds
Free
$0 forever
- AI Receptionist · Call the demo receptionist
- Website · 1 landing page
- Domain · Neuron 3rd-level
- Production · 1 technician
- CRM · Basic workspace
- Cabinet users · 1 user
- Sites · 1 site
Copper
$99/mo
- Website · No page limit
- Your own domain · Buy through Neuron or connect yours
- CRM · Included
- Business line · 1 number (standard local)
- AI Receptionist · 300 min / month
- Receptionist languages · 2 languages
- Outgoing SMS · 300 / month
- Cabinet users · 2 users
- Sites · 1 site
- SEO core · 30 pages per site
$99/mo · Card at checkout, cancel anytime
Silver and Gold add more lines, minutes and the Marketing department — see all plans.
What happens on a HVAC call
Caller
“My AC is blowing warm air and the house is getting hot.”
- 1Asks which system is in trouble — central air, heat pump, mini-split, furnace or thermostat
- 2Asks what it is doing, with at most one follow-up: is any air coming from the vents?
- 3Skips the gas question, because a cooling call carries no combustion hazard
- 4Takes the city and offers one or two arrival windows that are actually open
- 5Validates the street address and ZIP, then asks whether it is a house or an apartment
- 6Takes the name, reads back the callback number and asks the brand once
- 7Confirms the day and the window once, books, states your service-call fee and texts the confirmation
A job with the system type, the symptom, the brand, the arrival window, a short summary and the transcript — and a confirmation text on the caller's phone.
One company, one Core. Departments switch on as you grow.
Start with a free CRM, website and one technician. Add phone, AI receptionist and more as your service business grows.
What the HVAC receptionist handles
An HVAC answering service that only takes messages leaves you a list of numbers to call back after the last job. Neuron's AI receptionist answers the business line the way a good dispatcher would: it asks which system is in trouble, what it is doing, and — on a furnace or gas call — whether anyone smells gas. Then it offers the arrival windows your calendar has open, validates the address against your service area and books the visit. The job lands in your CRM with the system type, the symptom, the urgency and a transcript, while every technician is still on a roof.
Our promises
No card for the free plan.
Core is free forever.
Your data is yours.
Export any time, no lock-in, no selling to anyone.
We never contact your customers without consent.
The receptionist announces itself, texts go only to people who opted in.
- No card for the free plan
- Keep your number — or get a new local one
- Export everything any time
HVAC AI Receptionist FAQ
Can this handle after-hours HVAC calls like an answering service — what does it do after 17:00?
It books instead of taking a message. At two in the morning it asks the same questions as at noon — which system, what it is doing, the city — offers the arrival windows your calendar has open, validates the address and books the visit. The office starts the morning with jobs on the board, not a list of numbers to return.
How is it different from an answering service that takes messages?
A message-taking service leaves you a name and a number. This receptionist works from your calendar and your service area, so the window is booked on the call and the job is written into the CRM. When a caller asks for a person or is upset, it hands the call to your team.
What does it ask on a no-heat call, and when does it tell the caller to call 911?
Whether the furnace is blowing cold air or no air at all. Because a furnace burns gas, it asks once whether anyone smells gas or hears an alarm. If the answer is yes, it tells the caller to step outside and call 911 or the gas company, and books nothing until it is safe.
Does it ask every caller about elderly or vulnerable people?
No — questioning a caller in a heat wave helps nobody. Only when the caller mentions an elderly parent, a baby, a medical condition or extreme heat or cold in the home does it treat the call as urgent, offer the soonest window and note why on the job.
How many minutes of calls does it include?
Copper includes 300 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. On the free plan you can call the demo receptionist. Where a plan publishes no allowance, nothing is metered.
Which languages does it answer in?
AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.
Will it quote a price or diagnose the system?
It states your diagnostic or service-call fee, as you set it, and that the fee is applied to a repair done on the same visit. Repair prices and full system replacements are quoted by the technician on site; it will not guess whether the capacitor or the compressor failed.
What if the address is outside my service area?
It validates the street, city and ZIP before booking. An address outside the area you serve is not booked: the caller is told so politely, and the call stays in your calls list with its transcript.
What happens when a customer calls about an existing appointment?
It confirms the caller's first name before sharing anything, reads back where the visit stands and can move it to another open window. A caller who only has a question, a supplier or a complaint gets a callback task with a one-line reason instead of a forced booking.
What does my office see after a call?
A request, a booking and a job with the system type, the symptom, the urgency, the brand if the caller knew it, the arrival window, a short summary and the transcript. The job is on the jobs board when a technician finishes the current visit.
Can it book seasonal maintenance and tune-ups?
Yes. A spring AC tune-up or a fall furnace check is booked like any other visit — which system, the address, an open window — and lands on the jobs board with the reason for the visit, so plan work and repair calls share one calendar.
Does it take plumbing or electrical calls?
No. It answers for heating and cooling. A caller with a leaking water heater or a tripped panel is told plainly that a plumber or an electrician is the right call, and nothing is booked that your company does not do.
What if it does not understand the caller?
It asks again in plain words, one question at a time. If it still cannot get what a booking needs, it does not guess one: it creates a callback task with a one-line reason or hands the call to your team, and the transcript stays in your calls list.
How do I cancel it?
In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Can I hear it before I switch it on?
Yes — the demo at the top of this page is the HVAC receptionist taking a no-cool call, and it behaves the way it would on your line.
One platform, three jobs
Choose the part of your hvac business you are solving.
This page is specifically about the HVAC AI receptionist — answering, qualifying and booking inbound calls.
Operations software
HVAC software
Run the workday: online booking, scheduling, dispatch, technician workflow and estimates.
CRM & records
HVAC CRM
Keep the context: customers, properties or equipment, job history, notes and follow-up.
AI receptionist
AI receptionist for HVAC
Handle inbound calls: answer, capture reason and urgency, check the service area and book.
Other field-service industries
Key facts
Last updated
Core
- Price
- $0 forever
- AI Receptionist
- Call the demo receptionist
- Website
- 1 landing page
- Domain
- Neuron 3rd-level
- Production
- 1 technician
- CRM
- Basic workspace
- Cabinet users
- 1 user
- Sites
- 1 site
Copper
- Price
- $99/mo
- AI Receptionist
- 300 min / month
- Website
- No page limit
- CRM
- Included
- Cabinet users
- 2 users
- Sites
- 1 site
- Your own domain
- Buy through Neuron or connect yours
- Business line
- 1 number (standard local)
- Receptionist languages
- 2 languages
- Outgoing SMS
- 300 / month
- SEO core
- 30 pages per site
Silver
- Price
- $299/mo
- AI Receptionist
- 800 min / month
- Website
- No page limit
- CRM
- Included
- Cabinet users
- 5 users
- Sites
- 3 sites
- Your own domain
- Buy through Neuron or connect yours
- Business line
- 3 numbers (standard local)
- Receptionist languages
- 3 languages
- Outgoing SMS
- 1,200 / month
- SEO core
- 60 pages per site
- Payments department
- Included
- Ads
- Included
Gold
- Price
- $999/mo
- AI Receptionist
- 2,500 min / month
- Website
- No page limit
- CRM
- Included
- Cabinet users
- 15 users
- Sites
- 10 sites
- Your own domain
- Buy through Neuron or connect yours
- Business line
- 10 numbers (standard local)
- Receptionist languages
- 3 languages
- Outgoing SMS
- 5,000 / month
- SEO core
- 60 pages per site
- Payments department
- Included
- Ads
- Included
- Marketing department
- Included
- SMM
- Included
Latest from the newsroom
Bosch rolls fully modulating inverter across new York YD heat pump line
Bosch’s York YD family brings variable-speed inverter technology to every model tier, with ratings from 15.2 SEER2/8.5 HSPF2 to 20 SEER2/10 HSPF2 and cold-climate performance to -13°F. Systems pair with York JD air handlers, offer dual-fuel and low-noise options, wireless connectivity and a 10-year limited warranty.
Texas updates HVAC exam codes — what owners of small service shops must do before September 2026
Texas is moving its HVAC technician exams to the 2024 International Mechanical Code and 2024 Fuel Gas Code effective September 1, 2026, affecting recertification and study materials. Small HVAC, plumbing and appliance businesses should review technician certifications, training plans and application timelines now to avoid gaps in qualification.
Major HVAC Distributor Expands Western New York Footprint with New Self-Service Hub
F.W. Webb's new 140,000-square-foot facility in Amherst, New York, signals accelerating regional consolidation among large parts suppliers. Local contractors should understand what expanded distributor reach means for inventory access, pricing, and competition.
