Can it tell an emergency lockout from a rekey?
Yes. The first question is what is happening: locked out, keys lost, lock broken, or new tenants moving in. A lockout gets the emergency window; a rekey after a move-out is booked as a daytime visit with the number of doors and keys already noted.
What does it ask on a car lockout?
Where the car is parked, whether a child or a pet is inside, the year, make and model, and the VIN if the caller can read it through the windshield. The location matters more than anything else: a van sent to the wrong parking lot is a lost call.
How does it handle a rekey after a move-out?
It asks how many doors, how many keys the owner wants, whether any lock is a keypad or smart lock, and who is paying — the landlord, the property manager or the new tenant. The visit is booked as routine work, and the notes go on the property's record so the next unit in the same building starts from them.
Does it verify the customer's identity over the phone?
No. Identity and the right to access are checked at the door, not on the call. Before any lockout is booked, the receptionist says in one line that the technician will ask for ID and proof of residency or ownership before opening the lock. There is no phone or email check standing in for that.
Can it book commercial and master-key work?
It books it as a quote visit. A storefront with six doors, an office that wants a master key system, or a building changing its access control is not an emergency. The receptionist takes the business name, the number of doors and the contact who will be on site, then offers an estimate slot.
What happens when it is 3 am and nobody is awake?
The call is answered the same way as at noon. A night lockout goes into the emergency window your after-hours rules allow, with the caller's location, the lock and the ID line already spoken. If your rules say nobody goes out after a certain hour, the caller hears that and gets the first morning slot.
What does it cost?
AI Receptionist is included with paid Business Core. The CRM foundation stays free; separately metered usage is charged only where an approved usage price applies.
Can I try it first?
Yes — you can talk to the locksmith receptionist from this page and hear how it handles a lockout call.
Is the call recorded?
No. The receptionist transcribes the call and leaves the summary and transcript on the customer's record; it does not keep an audio recording. The technician reads what kind of lock it is and where the caller is before the van leaves.
What if the caller is not in my service area?
It says so on the first call, before any window is offered, so a caller forty miles out is not booked and then cancelled. The service area is yours to set; the receptionist reads it on every lockout, rekey and lock repair call.
