AI receptionist
What your plumbing callers say — and who picks up
The receptionist answers urgent calls that cannot wait for a callback, asks what the job needs and books it into the CRM with the caller's details.
Caller
“There's water dripping through the kitchen ceiling, right under the upstairs bathroom.”
Caller
“My water heater is leaking from the bottom and there's a puddle spreading across the garage.”
Caller
“We've had no hot water since this morning and the pilot light won't stay lit.”
Caller
“A pipe under the kitchen sink burst and I can't find the shutoff valve.”
Caller
“Every drain in the basement gurgles when someone flushes upstairs.”
Caller
“Our water bill doubled and I can hear water running in the wall with every tap off.”
Plumbing
Talk to Neuron like a real customer. It qualifies the request, checks what matters, offers the next step and saves everything to CRM.
Have the receptionist call me
One demo call to your phone, as the plumbing company's receptionist. We text you a code first, so nobody else can send the call to your number. No account needed.
LOCAL LEADS WITHOUT PAID ADS
Get local customerswithout paying for ads
Help customers find you through Google Search, Google Maps and AI answers — without paying for every click. When customers contact you, Neuron helps capture their inquiries in your CRM.
1. Traffic finds you
Google Search, AI answers and Google Maps bring customers in.
2. Neuron answers
Your AI receptionist converts the call.
3. Saved in CRM
Lead, source and details are captured automatically.
4. Ready to work
Schedule, follow up and serve the customer.
Plumbing
★★★★★
Sample listing · Miami, FL
Google Maps
leak repair near me
AI Answer
Find local plumbing services in Miami...
New leads in your CRM
DEMO- John D.Call · Leak repair2m
- Maria S.Website form · Drain service12m
- David K.AI chat · Water heater work25m
Illustrative example — not live customer data
- No paid adsOrganic search and Maps
- Local customersGoogle & nearby searches
- 24/7 AI receptionistHelps answer inquiries
- All-in-one CRMCalls, messages, forms
Visuals and sample leads are illustrative. Organic traffic and lead volume are not guaranteed.
In the CRM
How a plumbing call turns into a paid job
| Step | What the dispatcher sees | What the technician sees |
|---|---|---|
| 1Call | A new request with the caller, the reason and property notes, past plumbing issues, water heater details and estimates and job notes, plus the call transcript. | Nothing yet — the request is not assigned to a technician until it is booked. |
| 2Record | The customer record: water heater & fixture records, notes and the job history. | The same record, before the visit — what was done last time and what the caller said. |
| 3Job | The job on the calendar — emergency slots, arrival windows, estimates and technician routing. | Assigned to a technician dispatched to the property, with the address, the reason and the arrival window. |
| 4Invoice | The invoice and payment link on the same job, with the Payments department from Silver. | Marks the job complete; the invoice goes out from the same record. |
What your plumbing business gets free, and what Copper adds
Free
$0 forever
- AI Receptionist · Call the demo receptionist
- Website · 1 landing page
- Domain · Neuron 3rd-level
- Production · 1 technician
- CRM · Basic workspace
- Cabinet users · 1 user
- Sites · 1 site
Copper
$99/mo
- Website · No page limit
- Your own domain · Buy through Neuron or connect yours
- CRM · Included
- Business line · 1 number (standard local)
- AI Receptionist · 300 min / month
- Receptionist languages · 2 languages
- Outgoing SMS · 300 / month
- Cabinet users · 2 users
- Sites · 1 site
- SEO core · 30 pages per site
$99/mo · Card at checkout, cancel anytime
Silver and Gold add more lines, minutes and the Marketing department — see all plans.
What happens on a plumbing call
Caller
“My water heater stopped working and there's water on the floor.”
- 1Asks first whether the water is shut off, and whether the caller knows where the main shut-off is
- 2If the heater is gas and the caller smells gas, tells them to leave and call the gas company or 911 — no booking until they are safe
- 3Takes the problem in the caller’s own words: where the water is coming from, and how much
- 4Takes the full service address and checks it against your service area
- 5Takes the best callback name and number
- 6Offers the next two open windows — the soonest first for an active leak — and lets the caller pick
- 7Writes the booking, the shut-off answer, the summary and the transcript onto the customer record
Booking created in the window the caller picked, with the leak, the shut-off answer and the caller’s words already on the job.
One company, one Core. Departments switch on as you grow.
Start with a free CRM, website and one technician. Add phone, AI receptionist and more as your service business grows.
What the plumbing receptionist handles
Plumbing calls rarely start politely: “There’s water coming through the ceiling,” “The kitchen drain is backing up,” “We have no water at all,” or “Can someone look at a dripping faucet this week?” Neuron’s AI receptionist answers every one of them, including the calls that come in while your plumbers are under a sink or down in a crawl space with their hands full. When water is moving, it asks whether the main shut-off is closed before anything else. Then it takes the problem in the caller’s words, the full address and a callback number, checks your service area, and books an emergency slot or a routine window inside the rules you set.
Our promises
No card for the free plan.
Core is free forever.
Your data is yours.
Export any time, no lock-in, no selling to anyone.
We never contact your customers without consent.
The receptionist announces itself, texts go only to people who opted in.
- No card for the free plan
- Keep your number — or get a new local one
- Export everything any time
Plumbing AI Receptionist FAQ
Is this an answering service for plumbers?
It does what an answering service does — picks up every call, day or night — and then more than take a message: it asks the leak questions, checks the address against your service area and books the visit into your calendar. Callers hear an AI receptionist that says what it is.
How many minutes of calls does it include?
Free lets you call the demo receptionist. Copper includes 300 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. Where a plan publishes no allowance, nothing is metered.
Which languages does it answer in?
AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.
Does it answer after hours — after 5 pm (17:00) — when a pipe is leaking?
Yes, the way it answers at noon. It asks whether the water is still running and whether the main shut-off is closed, checks the address against your service area, then books the soonest window your rules allow or records the call as a priority for the morning.
What if it does not understand the caller?
It does not guess a booking. Whatever it did capture — the caller's words, the transcript and a summary — goes on the customer record as a lead with the reason, so your office can follow up.
How do I cancel it?
In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Can I hear it before I switch it on?
Yes — the demo at the top of this page is the plumbing receptionist, and it behaves the way it would on your line.
What does it ask when a caller says a pipe has burst?
Whether the water is shut off, before anything else. If the caller knows where the main shut-off is — outside, in the garage, under a sink — it asks them to close it; a valve nobody can find is the plumber's to locate on site. Then it takes the address and offers the soonest emergency window.
How does it treat a clogged drain compared with a leak?
As a different call. A drain that is slow, a drain that is blocked and water coming back up through a floor drain are not the same visit, and the receptionist asks about each in its own way, then records what the caller described. A drain that can wait until tomorrow is offered a routine window, not an emergency slot.
What does it tell a caller whose sewer is backing up?
To stop running water and flushing toilets, and to keep people and pets away from the area. A sewage backup is an emergency, so it gets the soonest window your rules allow, and where the water is coming up goes on the job in the caller's words.
What if the caller smells gas near the water heater?
It tells them to stop, ventilate, leave the house and call the gas company or emergency services, and it does not book a visit until they are safe. The call still lands on the customer record, so your office sees it first.
What happens when a plumber is under a sink and cannot pick up?
The call is still answered. The receptionist does not need a free plumber to take the details; it books into the windows your rules allow, or records the next action, and the summary is waiting on the customer record when the plumber is back at the truck.
Will it quote a price for a repipe or a new water heater?
No. A repipe or a sewer line replacement is never quoted over the phone; the plumber assesses it on site and writes the estimate. On a water heater call it notes what the caller can say — no hot water, a leak at the base, the tank's make and age — and books the visit.
What if the caller is outside my service area?
The address is checked before any window is offered, so nobody is booked into an afternoon you cannot cover. The call is kept as a lead with the reason recorded, and your office decides whether to call back.
What does my office see after a call?
A booking with its window and the reason for the visit, a short summary of the call and the full transcript, all on the customer record. A call that did not end in a booking is there too, as a lead with the reason.
Can it answer on the number already on my trucks?
Yes. Keep the number your customers already have and forward its calls to Neuron, or take the local business line Copper includes; either way the receptionist answers and the calls land in the same CRM.
Does it replace my dispatcher?
No. It answers the phone and books inside the rules you set — service area, urgency, arrival windows. Deciding which plumber goes where, and moving a visit when the day changes, is still the office’s job on the dispatch board.
One platform, three jobs
Choose the part of your plumbing business you are solving.
This page is specifically about the Plumbing AI receptionist — answering, qualifying and booking inbound calls.
Operations software
Plumbing software
Run the workday: online booking, scheduling, dispatch, technician workflow and estimates.
CRM & records
Plumbing CRM
Keep the context: customers, properties or equipment, job history, notes and follow-up.
AI receptionist
AI receptionist for Plumbing
Handle inbound calls: answer, capture reason and urgency, check the service area and book.
Other field-service industries
Key facts
Last updated
Core
- Price
- $0 forever
- AI Receptionist
- Call the demo receptionist
- Website
- 1 landing page
- Domain
- Neuron 3rd-level
- Production
- 1 technician
- CRM
- Basic workspace
- Cabinet users
- 1 user
- Sites
- 1 site
Copper
- Price
- $99/mo
- AI Receptionist
- 300 min / month
- Website
- No page limit
- CRM
- Included
- Cabinet users
- 2 users
- Sites
- 1 site
- Your own domain
- Buy through Neuron or connect yours
- Business line
- 1 number (standard local)
- Receptionist languages
- 2 languages
- Outgoing SMS
- 300 / month
- SEO core
- 30 pages per site
Silver
- Price
- $299/mo
- AI Receptionist
- 800 min / month
- Website
- No page limit
- CRM
- Included
- Cabinet users
- 5 users
- Sites
- 3 sites
- Your own domain
- Buy through Neuron or connect yours
- Business line
- 3 numbers (standard local)
- Receptionist languages
- 3 languages
- Outgoing SMS
- 1,200 / month
- SEO core
- 60 pages per site
- Payments department
- Included
- Ads
- Included
Gold
- Price
- $999/mo
- AI Receptionist
- 2,500 min / month
- Website
- No page limit
- CRM
- Included
- Cabinet users
- 15 users
- Sites
- 10 sites
- Your own domain
- Buy through Neuron or connect yours
- Business line
- 10 numbers (standard local)
- Receptionist languages
- 3 languages
- Outgoing SMS
- 5,000 / month
- SEO core
- 60 pages per site
- Payments department
- Included
- Ads
- Included
- Marketing department
- Included
- SMM
- Included
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