How many minutes of calls does it include?
Free lets you call the demo receptionist. Copper includes 100 min / month of receptionist calls, and Silver and Gold include more — the plans page lists them. Where a plan publishes no allowance, nothing is metered.
Which languages does it answer in?
AI call operator: English · Spanish — answers, quality not yet verified. Copper includes 2 languages on the receptionist.
What does it do after 17:00 when a pipe is leaking?
The same as at noon. It asks whether water is still running and whether the shut-off has been closed, checks the address against your service area, then books the first window your rules allow or records the call as a priority for the morning.
What if it does not understand the caller?
It does not guess a booking. Whatever it did capture — the caller's words, the transcript and a summary — goes on the customer record as a lead with the reason, so your office can follow up.
How do I cancel it?
In the Billing section of your account, in one click — no phone call or email is needed. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Can I hear it before I switch it on?
Yes — the demo at the top of this page is the plumbing receptionist, and it behaves the way it would on your line.
What does it ask when a caller says a pipe has burst?
Whether water is still running, and whether the shut-off valve has been closed. The answer is written on the job. Finding the valve and closing it for the caller is not something a phone call can do; that stays with the plumber on site. Then it takes the address, checks your service area, and offers the emergency windows your rules allow.
How does it treat a clogged drain compared with a leak?
As a different call. A drain that is slow, a drain that is blocked and water coming back up through a floor drain are not the same visit, and the receptionist asks about each in its own way, then records what the caller described. A drain that can wait until tomorrow is offered a routine window, not an emergency slot.
What happens when a plumber is under a sink and cannot pick up?
The call is still answered. The receptionist does not need a free plumber to take the details; it books into the windows your rules allow, or records the next action, and the summary is waiting on the customer record when the plumber is back at the truck.
What does it record about a water heater call?
Whatever the caller can say: that there is no hot water, that the tank is leaking, how old the unit is and its make if they know them. It attaches that to the property record so the plumber arrives knowing what the call was about.
Will it diagnose the problem or quote a price?
No. It writes down what the caller describes and books the visit. Working out what is wrong with the pipe, the drain or the heater, and writing the estimate, stay with the plumber at the property.
What if the caller smells gas?
A reported gas smell is put ahead of the ordinary booking flow rather than treated as a routine plumbing request, and it is written on the record so your office sees it first.
What if the caller is outside my service area?
The address is checked before any window is offered, so nobody is booked into an afternoon you cannot cover. The call is kept as a lead with the reason recorded, and your office decides whether to call back.
What does my office see after a call?
A booking with its window and the reason for the visit, a short summary of the call and the full transcript, all on the customer record. A call that did not end in a booking is there too, as a lead with the reason.
Does it replace my dispatcher?
No. It answers the phone and books inside the rules you set — service area, urgency, arrival windows. Deciding which plumber goes where, and moving a visit when the day changes, is still the office’s job on the dispatch board.
