Why does it matter which spring failed?
A single spring and double-spring door have different replacements and different costs. The record says which, so the technician has the right part. For example, a broken spring on a double-spring door requires two new springs, while a single-spring door only needs one.
Does it handle emergency calls?
Yes. An emergency call becomes a booking with an arrival window, the door and spring record travel with it, and the technician sees what was done last and whether a panel is damaged. This ensures that the technician is fully prepared for the job, reducing the chance of a second visit.
Is the garage door software really free?
Core is $0 forever for CRM, customers and jobs, a basic pipeline, basic booking and calendar, and one production employee. Business phone and AI Receptionist start with Copper; Smart Dispatch and technician workflows are paid-tier capabilities.
What does it replace?
The separate scheduling and dispatch tools a garage door company ends up paying for. It is not an opener integration or a spring calculator; it is the office side of the call.
How does it handle a broken spring?
The property record carries the spring configuration — single or double, left or right side — from the last service, so when a spring fails again the technician already knows what to bring instead of finding out at the door. The dispatch board flags it as a same-day priority when the notes show a snapped spring.
What about off-track doors?
An off-track door goes on the record as its own event, separate from a spring or opener failure, with what the last technician found and what was done about it. That keeps a misalignment issue from being logged as a generic 'door not working' and losing the detail a return visit would need.
How does it handle faulty openers or remotes?
Opener brand, remote and keypad issues go on the same property record as the door and spring history, so a technician can see whether last month's call was the opener, the remote battery, or the sensor before deciding what part to bring.
What about broken cables or rollers?
Cable and roller wear gets logged per side of the door, not as a generic 'noise' note, so a second cable failure on the same side shows a pattern instead of looking like an unrelated call.
How does it track door panel issues?
The software tracks door panel issues by recording the specific panel that is damaged or broken. This allows the technician to bring the correct replacement panel to the job site, reducing the need for a second visit. It also helps in identifying patterns of panel failures, which can inform preventive maintenance strategies.
Can it manage seasonal demand?
Yes, the software can manage seasonal demand by tracking the number of calls during peak seasons, such as spring and fall. This allows the company to adjust staffing levels and scheduling to meet the increased demand. It also helps in planning for preventive maintenance during off-peak periods.
