Plumbing software
Plumbing days run on emergency and after-hours calls mixed with routine appointments — dispatch has to route the right tech, pull up property and equipment history, and carry the job through an estimate, an invoice and the follow-up.
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Free CRM and website for your plumbing business. Add AI receptionist, business phone, dispatch and payments as you grow.
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Pricing · Your Neuron Core
The same company structure you get in the workspace — departments, connections, plan and limits in one picture.
AI receptionist
The receptionist answers urgent calls that cannot wait for a callback, asks what the job needs and books it into the CRM with the caller's details.
Caller
“There's water dripping through the kitchen ceiling, right under the upstairs bathroom.”
Caller
“My water heater is leaking from the bottom and there's a puddle spreading across the garage.”
Caller
“We've had no hot water since this morning and the pilot light won't stay lit.”
Caller
“A pipe under the kitchen sink burst and I can't find the shutoff valve.”
Caller
“Every drain in the basement gurgles when someone flushes upstairs.”
Caller
“Our water bill doubled and I can hear water running in the wall with every tap off.”
Built for plumbers, not generic field service
Plumbing days run on emergency and after-hours calls mixed with routine appointments — dispatch has to route the right tech, pull up property and equipment history, and carry the job through an estimate, an invoice and the follow-up.
All the pieces. Working together.
At 11pm the AI receptionist answers, asks whether the water is shut off and where the leak is coming from, and books an urgent visit. The dispatcher sees it on the schedule, flagged urgent, with the caller's own words on the job card.
The dispatcher looks at the day's schedule, sees which plumber is closest and free, and assigns the job. The technician opens a job card with the address, the leak description and the gate code already filled in.
Before the technician knocks, the property record on their phone shows past visits, which fixtures were replaced, where the main shutoff is, and the note about the galvanized pipe in the crawlspace.
The technician logs the water heater's model, tank size and install date on the property record. When the owner calls eight years later, the dispatcher sees the same unit on the job card instead of asking them to go read the label.
The technician builds the estimate on site, the customer approves it before work starts, and that same estimate becomes the invoice when the job closes. The office sees the invoice without anyone re-typing the line items.
The technician works the whole visit from one job card in the field app: arrival time, photos of the old pipe, parts used, the customer's signature. The dispatcher watches the schedule update as the job moves to done.
One platform, three jobs
This page is specifically about Plumbing operations software — scheduling, dispatch and the field workflow.
Operations software
Plumbing software
Run the workday: online booking, scheduling, dispatch, technician workflow and estimates.
CRM & records
Plumbing CRM
Keep the context: customers, properties or equipment, job history, notes and follow-up.
AI receptionist
AI receptionist for Plumbing
Handle inbound calls: answer, capture reason and urgency, check the service area and book.
In the CRM
| Step | What the dispatcher sees | What the technician sees |
|---|---|---|
| 1Call | A new request with the caller, the reason and property notes, past plumbing issues, water heater details and estimates and job notes, plus the call transcript. | Nothing yet — the request is not assigned to a technician until it is booked. |
| 2Record | The customer record: water heater & fixture records, notes and the job history. | The same record, before the visit — what was done last time and what the caller said. |
| 3Job | The job on the calendar — emergency slots, arrival windows, estimates and technician routing. | Assigned to a technician dispatched to the property, with the address, the reason and the arrival window. |
| 4Invoice | The invoice and payment link on the same job, with the Payments department from Copper. | Marks the job complete; the invoice goes out from the same record. |
Free
$0 forever
Copper
$99/mo
Silver and Gold add more lines, minutes and the Marketing department — see all plans.
A plumbing call is rarely a scheduling problem until it suddenly is. A leaking pipe under a sink, a drain that's backed up into the tub, a water heater that quit overnight — each one has to be sorted into today's emergency slots or a routine estimate visit, and whoever answers has to know which technician is closest and what this address's plumbing history already says. Neuron Expert is plumbing software built for that split: emergency booking alongside scheduled work, a dispatch board sorted by who's closest, and a technician app that carries the property's pipe and water heater history into the driveway. When a burst pipe causes water damage, when a drain clog returns after a snake, or when a backflow valve fails, the solution is not just about fixing the immediate problem — it's about understanding the property's plumbing history. Neuron's CRM keeps detailed records of every plumbing issue, from the age and material of pipes to the history of water heaters, drain lines, and even the location of shut-off valves. This information is crucial when a technician arrives on site, as it allows them to anticipate potential issues and avoid repeating past mistakes. The property record in Neuron is more than just a list of names and phone numbers — it's a comprehensive log of every plumbing event, ensuring that each call is handled with the knowledge and experience of previous visits. The same software also carries the paperwork side of the trade: a permit pulled for a repipe, a backflow test due on an annual cycle, a warranty claim on a water heater installed eighteen months ago. None of that lives in a technician's memory reliably, so it lives on the job record instead, tied to the address rather than to whichever employee originally took the call. A dispatcher covering for a sick coworker can open the same property and see the same valve locations, the same manufacturer warranty dates, and the same note about a crawl space access that's easier from the side yard than the front door.
The same CRM, booking, dispatch and technician portal — see the full breakdown.
The caller says
“My water heater stopped working and there's water on the floor.”
What Neuron does
Booking created in an emergency or routine slot, with the leak description and shut-off status already on the job.
Comparing Plumbing software?
Start with the plumbing workflow on this page, then use the source-checked comparisons for current vendor scope and pricing. If your first question is cost, compare the free field-service foundation and the current Neuron plans before choosing a system.
The call becomes a booking in today's emergency slots, and the property record travels with it — pipe age, past plumbing issues, whether the water heater has been serviced before. The technician sees that before knocking instead of asking the homeowner to repeat it.
Yes. Emergency slots sit on the same dispatch board as scheduled estimate and installation work, so one leak call does not quietly eat the rest of the day's bookings.
Core is $0 forever for CRM, customers and jobs, a basic pipeline, basic booking and calendar, and one production employee. Business phone and AI Receptionist start with Copper; Smart Dispatch and technician workflows are paid-tier capabilities.
The separate scheduling and dispatch tools a small plumbing company ends up paying for. It is not a parts-supplier integration; it is the office side of getting from the leak call to the invoice.
Neuron's plumbing software tracks recurring issues by logging every plumbing event against the property record. When a problem like a burst pipe or a recurring drain clog returns, the system shows the history of previous repairs and the effectiveness of those solutions. This helps technicians determine if the issue is a new problem or a recurrence, and plan accordingly.
A plumbing property record in Neuron includes details about the pipe material, age, and prior issues, as well as water heater details, drain line history, and the location of shut-off valves. It also stores job notes from every visit, estimates for repipe or replacement work, and follow-ups tied to declined estimates.
The software supports sewer camera inspections by tracking the history of drain blockages and recording the findings from each inspection. This information is stored in the property record, allowing technicians to identify recurring problems and take preventive measures to avoid future blockages.
Yes, Neuron's plumbing software tracks the location and history of shut-off valves for each property. This information is crucial during emergency repairs, as it allows technicians to quickly isolate the problem and prevent further damage during repairs.
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