Can it tell the difference between lawn care and design work?
Yes — it asks what the caller needs and routes them accordingly. A recurring lawn care customer is confirmed for their service day; a design prospect gets an estimate visit.
What happens if the address is outside your service area?
It checks the property before offering a window, so an out-of-area caller is not booked into somebody's afternoon. You get the lead with the reason recorded.
How does it recognize existing customers?
A customer already on the record with a recurring service plan is confirmed for their standard service visit; the history shows what they are scheduled for.
What does it cost?
AI Receptionist is included with paid Business Core. The CRM foundation stays free; separately metered usage is charged only where an approved usage price applies.
Can I hear it first?
Yes — you can talk to the landscaping receptionist from this page before switching it on.
What if a customer calls to skip this week's mow?
It takes the request, notes the property and the date, and leaves it on the record for you. It does not change your route by itself, so the crew lead decides before the day starts.
Does it quote a price for a design or a planting job?
No. Design, planting and hardscape work are priced after someone sees the yard, so it books an estimate visit and writes down the scope the caller described. The number is yours to give.
How does it handle a broken sprinkler?
It asks which zone or head, what the caller sees, and whether water is pooling or running somewhere it does not belong. Standing water in the yard goes to you as urgent; a dry zone is booked as a repair visit.
Can it handle spring cleanup and fall cleanup season?
Yes. Seasonal calls are taken as jobs on the existing property, so a returning customer asking for cleanup or aeration is not entered as a stranger, and you see the requests together when the season opens.
What if the caller has more than one property?
It asks which address the call is about before it books anything. The summary is saved on that property, so one customer's rental and home do not mix.
Does it work for commercial grounds?
Yes. It takes the site, the contact person and the request, and keeps commercial grounds apart from residential lawns on the record.
What happens when the call needs a person?
It takes a message with the reason, the property and a call-back number, and tells the caller someone will return the call. A storm cleanup or an upset customer reaches you with the summary already written.